I have a paid GoodNotes account, but when I log in from another device, none of my files appear. I usually access my notes from my tablet, but after resetting it, I tried logging in on a different device, only to find that all my notes and documents are missing.
Meanwhile, a friend using GoodNotes on multiple devices can access their files without any issues. So why is my account not syncing properly?
I need an urgent solution—how do I restore my missing files? GoodNotes, fix this issue immediately.
I’m a Premium GoodNotes subscriber, but for the past few days, the app hasn’t been working properly. When I log in, the loading bar stops at 25%, and a message appears saying “Internet error occurred”, even though my internet connection is perfectly stable. I’ve tried deleting and reinstalling the ...
I have been using Goodnotes for a few months without any issues, but today I encountered a serious problem. When I opened my notes, all pages appeared completely blank. The PDFs I previously imported and used without trouble are now showing as empty documents. I have tried reopening the app and chec...
My GoodNotes subscription was cancelled for no reason. Although I’m still listed as a member, I cannot open any of my files or use the note-taking features of the app. I’ve tried to get support but haven’t been able to reach anyone. Because all the options and support are in English and I’m having ...
I’ve been using the GoodNotes app on my Samsung Tab 9 FE Plus for about 8–9 months under an annual subscription (customer ID: 165f24a9-6873-4a85-8e97-71948309f458). However, for the past month, I’ve been experiencing serious lag issues — there’s a noticeable delay when writing, making it impossible ...
I started using GoodNotes at the beginning of the 2024 academic year, around November 2024, and I paid for an annual subscription. However, now the app is showing me as a free user, and I can’t access my documents. I have logged in and out multiple times, but the issue still hasn’t been fixed. This...
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