Melda is very satisfied with the result
Resolved
BetterMe Charged After Free Trial – Unable to Request Refund Through Apple
Melda
October 06, 2024 4:31 pm
126"Thank you for the quick response."
GoodNotes Charged After Trial Ended And Refund Request Was Declined
Maide
December 07, 10:15 pm
9
I was using the GoodNotes app on my iPad and started a yearly subscription only to try the 7‑day free trial, as I was not sure if I wanted to continue. My Apple ID / App Store account is registered in Türkiye. On the 7th day of the trial, on 6 December at around 2:00 a.m., ₺450 was withdrawn from my credit card without my clear consent to continue the membership. After realizing the charge, I went to the settings and immediately requested a refund. However, on 7 December at 21:50, my refund request for the order with the number 00001334 shown in my purchase history was declined. At this point I do not have my money back, and I also do not have access to the premium features of the app, so I paid ₺450 and received nothing in return. I request that my ₺450 payment for the GoodNotes yearly subscription started with the 7‑day free trial be fully refunded and, if the subscription is active in the background, that it be canceled, as I did not wish to continue after the trial.
Similar Complaints
BetterMe Charged Me Monthly Without Permission After Free Trial
Ozge
November 13, 11:40 pm
57Between May 2025 and November 2025, a total of ₺2,450 was withdrawn from my credit card through the BetterMe app without my permission, at a rate of ₺350 each month. After collecting my credit card information under the claim of a free 7-day trial, the app charged me regularly for seven months witho...
I Face Unauthorized ₺700 Auto Renewal Charge From BetterMe on My iPhone
Merve
October 03, 3:09 am
88On July 10, 2025, I purchased a three-month subscription to the BetterMe app on my iPhone for ₺350. I voluntarily started this subscription and only intended to pay for the three-month period. However, without any prior notice or warning, I noticed a ₺700 automatic renewal charge on October 2, 2025,...
Unapproved BetterMe Subscription Charges Despite No Active Membership
Ozge
November 13, 11:34 pm
50Between May 2025 and November 2025, a total of 2,450 TL was withdrawn from my İşbank credit card by the BetterMe app without my permission every month. The app requested my card details under the claim of a “7-day free trial,” but after that, no notification, email, or confirmation was ever sent. De...
Seyhan is completely dissatisfied with the result
BetterMe iOS App Keeps Charging Even Without Subscription
Seyhan
October 12, 4:14 pm
78I have been using the BetterMe app on my iOS device, and even though I never purchased a paid subscription, the app has charged my account six times between May and October 2025. The withdrawals occurred on April 27, May 29, June 22, July 20, August 17, September 16, and October 12, 2025. The first ...
Comments