If you're having trouble getting in touch with Etihad Airways customer service, you might use their live chat tool. Etihad offers a live chat feature on their website, which you can access at Etihad Help Center (https://www.etihad.com/en/help). You can use this service 24 hours a day, seven days a week to talk to an agent.
You can also call Etihad's Global Contact Centre at +971 600 555 666, which is open 24 hours a day, seven days a week or send an email to [email protected].
You can also get in touch with Etihad through their social media accounts, like Facebook Messenger, Instagram, or X (formerly Twitter). When you send a direct message on these sites, you usually get an answer right away.
If these don't work, we encourage you to offer your opinions or submit your complaints free of charge.
Related Complaints
Etihad Airways Confirmation Number Missing

I booked an Etihad flight from Tel Aviv to Hanoi scheduled for 20 November 2026 and paid 1,300 USD by credit card on 25 ...March. The amount has already been charged and appears on my credit card transaction history, but I have not received any booking confirmation number or receipt from Etihad. At thi...
Etihad Booking Name Correction Not Resolved
I purchased an Etihad Airways ticket for travel from Atlanta to Jakarta and only later realized that my surname is missi...ng from the booking. My booking reference is 748KD9 and the total amount I paid for this ticket is 1,142.93 USD. Since I noticed the issue, I have been trying to get my surname add...
Etihad Closed Check-In Counter Early and Denied Us Boarding

A friend and I purchased tickets from Etihad Airways for a flight from Istanbul Airport to Bali, Indonesia, scheduled to... depart on December 31, 2025, at 2:00 PM. Our booking reference (PNR) is DNR82A. We planned all our travel arrangements accordingly and arrived at Istanbul Airport at 12:50 PM on t...
Multiple Passengers Robbed on Etihad Flight as Cabin Security Fails
On 11 December 2025, I travelled on Etihad flight EY870 from Abu Dhabi to Hong Kong, during which there was a serious th...eft incident affecting several other passengers. While most people were sleeping, a member of the cabin crew noticed a passenger acting suspiciously around row 38. It was then disc...
Etihad Flight Delay Caused Missed Connection and Disrupted Travel Plans

Because of a delay on my Etihad flight EY544 on October 25, 2025, my spouse and I missed our connection in Abu Dhabi and... were unable to board our next flight, EY414. Due to this delay, we were forced to wait for a long time at Abu Dhabi Airport, and our entire travel plan was disrupted. We arrived ...
Etihad Broke My Suitcase on International Flight and Never Followed Up
On November 3, 2025, during my return flight from Indonesia to Istanbul with Etihad Airways, two wheels on my suitcase w...ere broken and the suitcase itself was also damaged. A damage report was filed at Istanbul Airport, but despite this, I was not provided with a replacement suitcase and no solution...


Etihad Airways Baggage Damage Complaint Ignored
On October 30, 2025, I completed my Bangkok–Abu Dhabi–Istanbul flight (EY401 and EY545, booking code: 7B9AN6) with Etiha...d Airways. Upon arrival, I noticed that the handle of my suitcase was completely broken, which also caused damage to the body of the luggage. There were no missing items, but the s...


Etihad Delayed Our Flight 7+ Hours, Offered Only One Meal — Seeking €600 Compensation

On May 15, 2025, my spouse and I traveled on Etihad Airways flight reservation PDN6HH, from Kuala Lumpur (KUL) to Istanb...ul (IST) with a layover in Abu Dhabi. During the first leg of our journey (Kuala Lumpur–Abu Dhabi), the flight was significantly delayed due to the airline’s fault, which caused ou...
Etihad Delayed Our Kuala Lumpur to Istanbul Flight — Waiting 7 Hours in Abu Dhabi
On May 15, 2025, my spouse and I traveled with Etihad Airways from Kuala Lumpur to Istanbul (KUL–IST) with a layover in ...Abu Dhabi. During the first leg of the trip (Kuala Lumpur–Abu Dhabi), our flight departed significantly later than scheduled due to a delay caused by the airline. As a result, our ...
Etihad Name Correction Request Ignored — Duplicate Passenger on Booking

We purchased four round-trip flight tickets directly from Etihad Airways’ official website for Istanbul–Abu Dhabi on Nov...ember 1, 2025 (departure) and November 9, 2025 (return). However, two tickets were issued under the same passenger name (M* A***)**, and the airline is refusing to correct the name...
I Faced Unfair Carry-On Policy and Rude Staff at Etihad Airways Istanbul Airport

While making my first connecting flight on a trip from Istanbul to Bali, I was told that my soft-sided carry-on bag, whi...ch fits perfectly within cabin size limits, had to be checked in. I explained I didn’t want to check it because my next connection had a short layover. They ignored my concerns and...

Etihad Airways Flight Delay Forced Me to Reschedule; Compensation Never Arrived
I recently experienced a frustrating situation with Etihad Airways. Due to a delayed flight, I had to completely rearran...ge my travel plans. As a result, I was entitled to compensation. However, when the payment was sent to my bank account, the airline made a mistake by either omitting or misspelling...
Etihad Airways Failed to Honor My Paid Seat Selection and Ignored My Refund Requests
On a recent round-trip flight with Etihad Airways, I paid extra for seat choice, selecting middle-section seats to circu...mvent the hassle of the window seats. Two legs of the trip landed us in window seats, just where we did not want to be, even though we booked far in advance. When I got back, I ask...
Etihad Airways Customer Service Left Me Struggling With a Booking Problem
Etihad Airways customer service has been absolutely useless in fixing a booking problem. For more than a week, I have be...en attempting to seek help but have encountered total silence. Their customer service called yesterday for less than two seconds before cutting off. They did not try to call back, ...
Etihad Airways Canceled My Abu Dhabi to Sydney Flight and Delayed My Refund
Etihad Airways has been somewhat challenging experience for me. After a system fault partially cancelled my round-trip t...icket from Abu Dhabi to Sydney, I was left stranded at the airport and had to purchase a new ticket at twice the original amount. After seven months of pursuing customer support fo...
Etihad Airways Damaged My Luggage and Ignored My Complaint

On my August 31, 2024, flight from Istanbul to Phuket via Abu Dhabi with Etihad Airways, I received my suitcase in Phuke...t with a broken top despite handing it over in perfect condition at Istanbul Airport. With the help of airport staff in Phuket, I filed a damage report for the suitcase. I reporte...

Missed Connecting Flight and Poor Service on Etihad Airways Kuala Lumpur-Istanbul Route
On June 26, our Kuala Lumpur to Istanbul flight via Abu Dhabi, booked as a single ticket, experienced a one-hour delay i...n Abu Dhabi. This caused us to miss our connecting flight to Istanbul, resulting in a 7-hour delay in reaching our destination. Traveling with a 6-year-old child made this journey ...

