Etihad Airways Passengers Report Poor In Flight Service

I am writing to complain about my experience on an Etihad Airways economy-class flight from Istanbul to Bali via Abu Dhabi on September 12, 2026. The meals served on the 1:40 PM Istanbul–Abu Dhabi and 9:50 PM Abu Dhabi–Bali flights were far below the level of service I expected from an airline like Etihad. The food and refreshments were unsatisfactory in terms of both variety and quality.

The overall cabin service and the way passengers were treated were also extremely inadequate. I observed that the crew showed little interest in passengers and appeared unresponsive to their requests. During the flight, the sleeping blankets that had been provided were later collected, which significantly affected my comfort during the long journey. In addition, the sleeping kit consisted only of a simple empty pouch with no items inside.

After this experience, I have serious concerns about flying with Etihad again. I will be taking my return flight from Bali on September 21, and I do not want to experience similar problems during my return journey. I request more attentive service, greater care and responsiveness toward passengers, and complete and appropriate sleeping kits that are suitable for long-haul flights.