My Etihad Airways frequent flyer miles expired without notice, what should I do?

If you haven't been told that your Etihad Guest miles have ended, you should check the current rules.

In June 2024, the validity of Etihad miles was reduced to 18 months. To extend their expiration, you need to fly with Etihad or one of its partner airlines.

Activity on the account in general no longer restarts the expiration, unlike before. Because of this change, it's more important than ever to keep track of how long your miles are good.

To fix the problem, email [email protected] or use their contact page (https://www.etihadguest.com/en/contact-us.html) to get in touch with customer help. Restoring expired miles isn't always possible, but if you explain your position and show your loyalty, they might make an exception.

Make sure your profile information is correct, like your email address and phone number, so you can get future alerts when your account expires.

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