On August 30, I purchased a bed, base, and headboard set. The delivery took place a month later, on September 29. I have... been using the mattress for 13 days. During the purchase, I was clearly informed that I had a 120-day trial period, and if I felt any discomfort or failed to adapt to the mattress
Hello, We purchased a Cante Bed Base and Headboard set from an Enza Home dealer in Ankara for my daughter, who is gettin...g married. After the product was delivered, as we were lifting the base for the very first time to place items inside, one of the two fabric handles ripped off. My daughter was ver
The wheels of the sliding door cover on the wardrobe from the Visage bedroom set I purchased from Enza Home have been da...maged. When I contacted them to request a replacement, they told me they couldn’t help because it’s been over seven years. I then explained that I had identified the brand used—Het
On March 19, 2023, we purchased two Berta triple-seat sofas from Enza. Since they were bought while we were engaged, we’...ve only been using them for about 7–8 months. Before even completing a year of use, the seating areas started showing signs of fabric fraying, as if scratched by a cat. The fabric
When purchasing the product from Enza Home, we specifically mentioned that we were expecting a baby and would have guest...s, which is why we preferred sofas that could turn into beds. We bought two 3-seater sofas that convert into beds, two armchairs, and an L-shaped sofa that also becomes a bed. Our
I discovered that the staple pins used to secure the piping on the armrest of the sofa set we bought from a brand called... Enza Home had started to come loose. I noticed this while trying to figure out where a small object my baby was putting in their mouth might have come from. After calling numerous
We filed a complaint about the sofas we bought from Kavacık Enzo Home, but no solution has been provided for about two m...onths. When the team inspected the sofas, they found sagging, sinking in the middle, and visible fabric deformations. Additionally, one of the sofa legs is completely broken, and t
The headboard and bed base I purchased from Enza Home on December 28 were delivered six weeks later, but they could not ...be assembled because the mounting screws were missing. Despite informing them that my wedding was approaching and urgently requesting a solution, and despite calling the store ever
In February 2024, I purchased all my home furniture (sofa set, dining set, TV unit, bed base, headboard, and wardrobe) f...rom Enza Home Balçova Asmaçatı, İzmir. The sales team was incredibly helpful, and I was especially excited to finally own the award-winning Swan sofa set that I had admired for two
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began e...xperiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi
Hello, we purchased the Sona bedroom set from Enza, including the 5-door wardrobe, two nightstands, and a dresser. We bo...ught the items from the store located in Ankara Antares Shopping Mall. After the products were delivered and set up in our home, we cleaned, dried, and organized our belongings in
On July 24, I received approval from Enza Home for an exchange of faulty chairs and was told I could visit the store any...time to choose a new model. When I went to the store, I was informed that if I chose the same model, there would be no price difference, but for a different model, I would need to
I received a damaged product from Enza Home, and they directed me to return it via MNG Kargo. It’s been 15 days, and I’m... still waiting for the courier to pick up the item. Despite calling multiple times, MNG Kargo has not responded or provided any solution. To make matters worse, Enza Home closed my
I received my sofa set on 28.05.2024, and from the first day, one of the sofas was making noise. The assembly team took ...note of it, but no one followed up. In August, I requested service, and the team came to inspect the sofa. They decided the issue couldn’t be fixed on-site and took the sofa away.
I purchased the Lento Baza from Enza Home on June 21, 2024, and it was delivered on June 29, 2024. Upon initial inspecti...on, the product seemed fine, but when I later opened it to clean, I discovered damage to the wood paneling. I immediately informed the branch where I purchased it, and they relayed
We purchased a sofa set from Enza Home, but one of the armchair legs arrived broken. The chair isn’t stable, and althoug...h it’s a swivel chair, it doesn’t rotate smoothly. We reported the issue to service immediately, but still haven’t received any response. We also contacted the store, and they init
Good day. On the weekend of October 12-13, 2024, we visited various stores to look for a sofa set for our living room. W...hen we entered the Enza Home store, we immediately wanted to leave. The store staff lacked product knowledge and had no idea how to speak with customers. While going upstairs, they
Last Tuesday, I contacted Enza Home customer service to request a service visit, but no one has reached out yet. The sof...as, chairs, and table legs we purchased have all become deformed. Additionally, despite being told that the sofas could be easily wiped clean with a damp cloth, water stains remain
We purchased a lamp from Enza Home, and they offered to deliver it to our home. When the courier arrived, they opened th...e package in front of our door and took a photo, claiming it was to prove the product was delivered without damage. However, I was unhappy with the lamp, as I didn’t like it, and t
We purchased two 3-seater sofas and six chairs from Enza Home, but the products arrived with defects. Only the sofas wer...e replaced, and yet the replacements came with the exact same issues. It feels like we’re back at square one despite their claim that they “replaced” the items. Enza Home had prom
I purchased the Basel model sofa set from Enza Home 26 months ago. Just two months before the warranty expired, I reques...ted a service appointment due to visible deterioration in the fabric and a persistent dark shadow underneath, despite careful usage. When the service team arrived, they claimed tha
We purchased the Netha sofa set from Enza Home a few years ago. Within the first year, it began creaking, and since then..., the legs have broken three times. Each time, we’ve had to order replacement legs, often after waiting months for our requests to be processed. After this latest break, we’ve been
I purchased the Gréce sofa set from Enza Home, and although I’ve barely used it, one of the three-seater sofas has alrea...dy sagged, while the other has developed a noticeable lump. The quality seems to have significantly declined, making me regret this purchase. The payment isn’t even complete, and a
In February 2024, we purchased two Pavia 3-seater sofas and a single armchair from Enza Home. By August, just six months... later and before even one full summer, we noticed sun damage on the fabric of one of the 3-seaters and the armchair. The room where these sofas are placed only gets about two hour
