In February 2024, we purchased two Pavia 3-seater sofas and a single armchair from Enza Home. By August, just six months later and before even one full summer, we noticed sun damage on the fabric of one of the 3-seaters and the armchair. The room where these sofas are placed only gets about two hours of sunlight per day. Neighbors with similar setups and different brands have experienced no issues after years.
Upon researching, I saw other similar complaints about Enza Home, often dismissed as customer error. When I contacted customer service to inquire about fabric replacement costs, they only offered to send a service technician, which would cost ₺600 if we declined repairs due to high prices. The fact that these sofas deteriorated so quickly, combined with the lack of a reasonable resolution, has seriously impacted our view of Enza Home’s quality and customer satisfaction. I expect better support and a viable solution for such an expensive purchase.
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
We filed a complaint about the sofas we bought from Kavacık Enzo Home, but no solution has been provided for about two months. When the team inspected the sofas, they found sagging, sinking in the middle, and visible fabric deformations. Additionally, one of the sofa legs is completely broken, and t...
I purchased the Basel model sofa set from Enza Home 26 months ago. Just two months before the warranty expired, I requested a service appointment due to visible deterioration in the fabric and a persistent dark shadow underneath, despite careful usage. When the service team arrived, they claimed tha...
On March 19, 2023, we purchased two Berta triple-seat sofas from Enza. Since they were bought while we were engaged, we’ve only been using them for about 7–8 months. Before even completing a year of use, the seating areas started showing signs of fabric fraying, as if scratched by a cat. The fabric ...
In February 2024, I purchased all my home furniture (sofa set, dining set, TV unit, bed base, headboard, and wardrobe) from Enza Home Balçova Asmaçatı, İzmir. The sales team was incredibly helpful, and I was especially excited to finally own the award-winning Swan sofa set that I had admired for two...
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