We purchased two 3-seater sofas and six chairs from Enza Home, but the products arrived with defects. Only the sofas were replaced, and yet the replacements came with the exact same issues. It feels like we’re back at square one despite their claim that they “replaced” the items.
Enza Home had promised us a resolution, stating, “You paid, so it’s your right to receive a flawless product.” We have phone records and, likely, in-store recordings proving their promises. However, they are now trying to delay, likely to avoid responsibility. The products have stitching issues, make noise, and the foam is inconsistent. If not resolved, I’ll share video evidence for others to see and understand our frustration.
I purchased a living room set and chairs from Enza Home, only to discover a serious issue with the fabric quality. Whenever anything spills and I attempt to clean it, the stain reappears, as if the fabric absorbs and then releases it back. Despite being within the warranty period, Enza Home refused ...
I received my sofa set on 28.05.2024, and from the first day, one of the sofas was making noise. The assembly team took note of it, but no one followed up. In August, I requested service, and the team came to inspect the sofa. They decided the issue couldn’t be fixed on-site and took the sofa away. ...
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro...
We purchased the Netha sofa set from Enza Home a few years ago. Within the first year, it began creaking, and since then, the legs have broken three times. Each time, we’ve had to order replacement legs, often after waiting months for our requests to be processed. After this latest break, we’ve been...
I purchased the Gréce sofa set from Enza Home, and although I’ve barely used it, one of the three-seater sofas has already sagged, while the other has developed a noticeable lump. The quality seems to have significantly declined, making me regret this purchase. The payment isn’t even complete, and a...
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