We filed a complaint about the sofas we bought from Kavacık Enzo Home, but no solution has been provided for about two months. When the team inspected the sofas, they found sagging, sinking in the middle, and visible fabric deformations. Additionally, one of the sofa legs is completely broken, and the middle leg is damaged. Experiencing these issues in less than a year is unacceptable. Although we initially complained only about the three-seater sofa, the staff who visited us said they would take all three sofas today. However, today, March 12, 2024, Wednesday, I received a call saying they would only take the single-seater sofa. Neither Kavacık Enzo Home nor Enzo Home customer service has been helpful. They do not stand behind their products, and your money will go to waste. Their support teams are inadequate, they have no proper follow-up process, and their technical and repair departments are completely disorganized. No one knows what the other is doing, and they fail to ensure customer satisfaction. Do not shop at Enzo Home!
I purchased the Berta series sofa set from the Enza Home Istanbul MASKO store between October 9–13, 2025 (Invoice No: ısa2024000000643). When the sofas first arrived, they were squeaking, the leg plastics were cracked, and the fabric had already started to show signs of wear. The sofas were taken to...
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
We purchased the Netha sofa set from Enza Home a few years ago. Within the first year, it began creaking, and since then, the legs have broken three times. Each time, we’ve had to order replacement legs, often after waiting months for our requests to be processed. After this latest break, we’ve been...
In February 2024, I purchased all my home furniture (sofa set, dining set, TV unit, bed base, headboard, and wardrobe) from Enza Home Balçova Asmaçatı, İzmir. The sales team was incredibly helpful, and I was especially excited to finally own the award-winning Swan sofa set that I had admired for two...
In February 2024, we purchased two Pavia 3-seater sofas and a single armchair from Enza Home. By August, just six months later and before even one full summer, we noticed sun damage on the fabric of one of the 3-seaters and the armchair. The room where these sofas are placed only gets about two hour...
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