I purchased the Basel model sofa set from Enza Home 26 months ago. Just two months before the warranty expired, I requested a service appointment due to visible deterioration in the fabric and a persistent dark shadow underneath, despite careful usage. When the service team arrived, they claimed that using a cover over the sofa caused the issue and, therefore, it wouldn’t be covered under warranty. They suggested fabric replacement after the warranty at my expense.
However, the quoted cost for replacement was almost half the original price of the sofa set, which is unreasonable. I believe a reputable brand like Enza Home should stand behind its products. We feel let down and request that Enza Home addresses this issue. If not resolved, we will be forced to pursue legal action, which we would prefer to avoid.
I purchased a living room set and chairs from Enza Home, only to discover a serious issue with the fabric quality. Whenever anything spills and I attempt to clean it, the stain reappears, as if the fabric absorbs and then releases it back. Despite being within the warranty period, Enza Home refused ...
In February 2024, we purchased two Pavia 3-seater sofas and a single armchair from Enza Home. By August, just six months later and before even one full summer, we noticed sun damage on the fabric of one of the 3-seaters and the armchair. The room where these sofas are placed only gets about two hour...
On March 19, 2023, we purchased two Berta triple-seat sofas from Enza. Since they were bought while we were engaged, we’ve only been using them for about 7–8 months. Before even completing a year of use, the seating areas started showing signs of fabric fraying, as if scratched by a cat. The fabric ...
We purchased a bed base from Enza Home, but during installation, we noticed the bottom panel was cracked. The installation team assured us that the damaged piece would be replaced promptly. However, it has now been over a month, and despite our repeated requests for the legally required replacement,...
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
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