Good day. On the weekend of October 12-13, 2024, we visited various stores to look for a sofa set for our living room. When we entered the Enza Home store, we immediately wanted to leave. The store staff lacked product knowledge and had no idea how to speak with customers. While going upstairs, they used commanding language like "come," "stop," and "look." Even if we overlook that, we later asked to use their restroom, and it was in a terrible state. For such a reputable brand, this kind of behavior and lack of cleanliness is unacceptable.
We filed a complaint about the sofas we bought from Kavacık Enzo Home, but no solution has been provided for about two months. When the team inspected the sofas, they found sagging, sinking in the middle, and visible fabric deformations. Additionally, one of the sofa legs is completely broken, and t...
On July 24, I received approval from Enza Home for an exchange of faulty chairs and was told I could visit the store anytime to choose a new model. When I went to the store, I was informed that if I chose the same model, there would be no price difference, but for a different model, I would need to ...
I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted b...
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro...
I received my sofa set on 28.05.2024, and from the first day, one of the sofas was making noise. The assembly team took note of it, but no one followed up. In August, I requested service, and the team came to inspect the sofa. They decided the issue couldn’t be fixed on-site and took the sofa away. ...
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