We purchased the Netha sofa set from Enza Home a few years ago. Within the first year, it began creaking, and since then, the legs have broken three times. Each time, we’ve had to order replacement legs, often after waiting months for our requests to be processed. After this latest break, we’ve been calling and messaging for days with no response from Enza Home.
We’re willing to pay for the parts and the high delivery fee of 600₺, but it’s unacceptable to be ignored. We’re left with a sofa missing a leg, and the lack of customer support reflects poorly on Enza Home’s commitment to quality. We need a prompt response and a resolution to this ongoing issue.
I purchased the Berta series sofa set from the Enza Home Istanbul MASKO store between October 9–13, 2025 (Invoice No: ısa2024000000643). When the sofas first arrived, they were squeaking, the leg plastics were cracked, and the fabric had already started to show signs of wear. The sofas were taken to...
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
We purchased a sofa set from Enza Home, but one of the armchair legs arrived broken. The chair isn’t stable, and although it’s a swivel chair, it doesn’t rotate smoothly. We reported the issue to service immediately, but still haven’t received any response. We also contacted the store, and they init...
We filed a complaint about the sofas we bought from Kavacık Enzo Home, but no solution has been provided for about two months. When the team inspected the sofas, they found sagging, sinking in the middle, and visible fabric deformations. Additionally, one of the sofa legs is completely broken, and t...
I purchased the Gréce sofa set from Enza Home, and although I’ve barely used it, one of the three-seater sofas has already sagged, while the other has developed a noticeable lump. The quality seems to have significantly declined, making me regret this purchase. The payment isn’t even complete, and a...
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