On March 19, 2023, we purchased two Berta triple-seat sofas from Enza. Since they were bought while we were engaged, we’ve only been using them for about 7–8 months. Before even completing a year of use, the seating areas started showing signs of fabric fraying, as if scratched by a cat. The fabric has pilled badly, and despite claims of easy cleaning, it stains easily—water stains included—and the sponge beneath has visibly thinned. This unevenness causes discomfort when sitting and even back pain when lying down. I contacted customer service, and when the technician came, I was told this was a known chronic issue with this model. They said nothing could be done about the fabric, and the sponge—being mattress-grade—was expected to thin over time. They only offered to add padding to the sponge and advised me to continue using it that way. When I refused, they told me I’d need to submit another service request and wait for the fabric to wear out further before they could replace the upholstery. I called again to say I couldn’t accept this, but they insisted there was nothing more they could do. I do not accept this situation. I trusted the Enza brand during our wedding preparations and paid nearly double the price compared to other brands for what I believed would be better quality. But seeing Enza avoid responsibility and stall customers like this is unacceptable. I request a proper response and resolution in the interest of customer satisfaction.
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
I purchased a living room set and chairs from Enza Home, only to discover a serious issue with the fabric quality. Whenever anything spills and I attempt to clean it, the stain reappears, as if the fabric absorbs and then releases it back. Despite being within the warranty period, Enza Home refused ...
I purchased the Berta series sofa set from the Enza Home Istanbul MASKO store between October 9–13, 2025 (Invoice No: ısa2024000000643). When the sofas first arrived, they were squeaking, the leg plastics were cracked, and the fabric had already started to show signs of wear. The sofas were taken to...
In February 2024, we purchased two Pavia 3-seater sofas and a single armchair from Enza Home. By August, just six months later and before even one full summer, we noticed sun damage on the fabric of one of the 3-seaters and the armchair. The room where these sofas are placed only gets about two hour...
I purchased the Basel model sofa set from Enza Home 26 months ago. Just two months before the warranty expired, I requested a service appointment due to visible deterioration in the fabric and a persistent dark shadow underneath, despite careful usage. When the service team arrived, they claimed tha...
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