I purchased the Berta series sofa set from the Enza Home Istanbul MASKO store between October 9–13, 2025 (Invoice No: ısa2024000000643). When the sofas first arrived, they were squeaking, the leg plastics were cracked, and the fabric had already started to show signs of wear. The sofas were taken to...
On August 30, I purchased a bed, base, and headboard set. The delivery took place a month later, on September 29. I have been using the mattress for 13 days. During the purchase, I was clearly informed that I had a 120-day trial period, and if I felt any discomfort or failed to adapt to the mattress...
On 25.06.2025, I placed an order for a sofa set at the Ankara Antares Enza Home store and made the full payment upfront. Although the delivery date was specified as 29.07.2025, a long time has passed since that date and my order has still not been delivered, nor have I received any response. When I ...
Yataş Enza is truly a regret. On May 28, 2025, I purchased the Enza Bold 3-seater left corner sofa set from the Enza store at Yelken Plaza in Ankara. My order number is 1104263441. I paid a total of ₺74,750 by credit card. Although the delivery period was stated as 6–8 weeks in the contract, it has ...
Hello, We purchased a Cante Bed Base and Headboard set from an Enza Home dealer in Ankara for my daughter, who is getting married. After the product was delivered, as we were lifting the base for the very first time to place items inside, one of the two fabric handles ripped off. My daughter was ver...
The wheels of the sliding door cover on the wardrobe from the Visage bedroom set I purchased from Enza Home have been damaged. When I contacted them to request a replacement, they told me they couldn’t help because it’s been over seven years. I then explained that I had identified the brand used—Het...
On March 19, 2023, we purchased two Berta triple-seat sofas from Enza. Since they were bought while we were engaged, we’ve only been using them for about 7–8 months. Before even completing a year of use, the seating areas started showing signs of fabric fraying, as if scratched by a cat. The fabric ...
When purchasing the product from Enza Home, we specifically mentioned that we were expecting a baby and would have guests, which is why we preferred sofas that could turn into beds. We bought two 3-seater sofas that convert into beds, two armchairs, and an L-shaped sofa that also becomes a bed. Our ...
The Astoria model lampshade I purchased from Enza Home on January 14, 2025, has not been delivered for 4 months. The call center keeps saying it’s still in production—I'm not sure what kind of production takes this long; even splitting the atom would be quicker. I find it unacceptable that a company...
I discovered that the staple pins used to secure the piping on the armrest of the sofa set we bought from a brand called Enza Home had started to come loose. I noticed this while trying to figure out where a small object my baby was putting in their mouth might have come from. After calling numerous...
We filed a complaint about the sofas we bought from Kavacık Enzo Home, but no solution has been provided for about two months. When the team inspected the sofas, they found sagging, sinking in the middle, and visible fabric deformations. Additionally, one of the sofa legs is completely broken, and t...
I placed an order with Enza Home on December 5, 2024, and despite waiting for more than two months, my order has still not been delivered. Every time I call customer service, they assure me that it will be delivered "within the week", but nothing happens. On February 17, 2025, I called again, only ...
In February 2024, I purchased all my home furniture (sofa set, dining set, TV unit, bed base, headboard, and wardrobe) from Enza Home Balçova Asmaçatı, İzmir. The sales team was incredibly helpful, and I was especially excited to finally own the award-winning Swan sofa set that I had admired for two...
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
Hello, we purchased the Sona bedroom set from Enza, including the 5-door wardrobe, two nightstands, and a dresser. We bought the items from the store located in Ankara Antares Shopping Mall. After the products were delivered and set up in our home, we cleaned, dried, and organized our belongings in ...
On July 24, I received approval from Enza Home for an exchange of faulty chairs and was told I could visit the store anytime to choose a new model. When I went to the store, I was informed that if I chose the same model, there would be no price difference, but for a different model, I would need to ...
I received a damaged product from Enza Home, and they directed me to return it via MNG Kargo. It’s been 15 days, and I’m still waiting for the courier to pick up the item. Despite calling multiple times, MNG Kargo has not responded or provided any solution. To make matters worse, Enza Home closed my...
I received my sofa set on 28.05.2024, and from the first day, one of the sofas was making noise. The assembly team took note of it, but no one followed up. In August, I requested service, and the team came to inspect the sofa. They decided the issue couldn’t be fixed on-site and took the sofa away. ...
I purchased the Lento Baza from Enza Home on June 21, 2024, and it was delivered on June 29, 2024. Upon initial inspection, the product seemed fine, but when I later opened it to clean, I discovered damage to the wood paneling. I immediately informed the branch where I purchased it, and they relayed...
We purchased a sofa set from Enza Home, but one of the armchair legs arrived broken. The chair isn’t stable, and although it’s a swivel chair, it doesn’t rotate smoothly. We reported the issue to service immediately, but still haven’t received any response. We also contacted the store, and they init...
Good day. On the weekend of October 12-13, 2024, we visited various stores to look for a sofa set for our living room. When we entered the Enza Home store, we immediately wanted to leave. The store staff lacked product knowledge and had no idea how to speak with customers. While going upstairs, they...
Last Tuesday, I contacted Enza Home customer service to request a service visit, but no one has reached out yet. The sofas, chairs, and table legs we purchased have all become deformed. Additionally, despite being told that the sofas could be easily wiped clean with a damp cloth, water stains remain...
We purchased a lamp from Enza Home, and they offered to deliver it to our home. When the courier arrived, they opened the package in front of our door and took a photo, claiming it was to prove the product was delivered without damage. However, I was unhappy with the lamp, as I didn’t like it, and t...
We purchased two 3-seater sofas and six chairs from Enza Home, but the products arrived with defects. Only the sofas were replaced, and yet the replacements came with the exact same issues. It feels like we’re back at square one despite their claim that they “replaced” the items. Enza Home had prom...