I have been trying to cancel my Pronet alarm system subscription in Kayseri for about two months, but despite all my efforts, the cancellation still has not been completed, and money continues to be withdrawn from my account. During this period, I have called Pronet customer service many times—almos...
On Sunday, September 14, 2025, between 6:30 and 6:45 a.m., there was an unauthorized entry into my Quitefit Gym. I have been a long-term contracted customer trusting the Pronet alarm system and detectors, yet none of them worked during the incident. About ₺90,000–₺100,000 worth of computers and phon...
I have been using Pronet alarm services for about two years. Due to financial difficulties, I wanted to cancel my subscription, but they refused to process the cancellation with various excuses and renewed my contract instead. During this period, I was unable to make my payments, and they informed m...
I used Pronet's alarm system service at my address in Antalya for about four months. When I tried to cancel, I was charged a very high fee of ₺38,000. This amount was stated to be for a four-month discount and two sensors. I know my contract includes a clause regarding this type of cancellation fee,...
We started a new subscription with Pronet’s Antalya branch, and at first, we were told that our bill would be ₺600. However, when the payment date arrived, they demanded ₺1800 and asked us to approve an automatic payment. If we hadn’t noticed the discrepancy, we would have been overcharged. On top o...
"I would like to thank Ms. Çağla, who contacted me, for her attention and support."
Thinking of signing up with this company? Don’t. A burglar would do less damage to your home than Pronet has done to my wallet and nerves. We signed u...
During my experience with Pronet, the information provided by the sales representatives was misleading, and the prices were far from reasonable. After a year and a half of frustration — even though, according to Turkish law, the maximum contract duration should be no more than one year — they offere...
I took over a service from Pronet for my business. At the time of the transfer, I was told the contract was for 2 years, even though I had requested an annual contract. When I questioned this, they convinced me that keeping it this way would be more advantageous. I used the service for a total of 16...
We have been trying to cancel our Pronet Alarm subscription for nearly two years, but the company has repeatedly ignored or delayed our requests. Despite multiple phone calls and formal cancellation attempts, our membership has not been terminated. We have faced several serious issues with the alarm...
"Thanks for support. Special thanks for Ms Ahu"
Because Pronet processed my service cancellation email late, they billed me again. This is the height of immorality—and they claim to be a security co...
I had a home alarm system installed by Pronet. However, even though I clearly stated that I wanted to cancel my subscription, the monthly fee is still being charged. From the very beginning, the sales representative provided false and misleading information, and the subscription was opened without p...
"I was about to cut ties with Pronet after 10 years. I had specifically left a note not to be called for persuasion, but Ms. Büşra from After Sales Services called and frankly, she softened my stance on the matter. Actually, the devices are mine, and I think the fee is still too much just for a call center service, but I decided to continue for another year. I couldn't say no to Ms. Büşra, I'm considering terminating it next year."
Pronet's customer retention strategy relies on not sending any warnings before automatically renewing your commitment. You have to be extremely carefu...
"Today is the 29th, I am still waiting, no refund to the account. Hopefully, if it comes one day, I will report it."
I signed 2-year agreement and decided not to renew. I Called Pronet so many times to remove the equipment, but they finally showed up a month later an...
We are moving out of Istanbul and trying to cancel our Pronet membership while requesting the removal of their equipment. Despite calling customer service every day and spending hours on the phone, nothing has been resolved. We only have one day left to access the old house, which is a rented apartm...
Never use Pronet. Pronet issues invoices with amounts higher than what was agreed upon, and when I request cancellation, they delay the process and continue sending high invoices every month. Even when I clearly ask for a breakdown of the charges, they avoid providing a proper explanation. I’ve been...
At the beginning of 2024, I informed you that I wanted to cancel the camera and alarm system due to moving. Since I made a lump-sum payment, I was told that a penalty would be applied if I moved out. For this reason, I had to transfer the alarm and cameras to my new address. Despite the technician c...
When I entered into a contract with Turkish Pronet, I never anticipated encountering these difficulties. I cancelled my agreement, yet my credit card continued to be charged for much higher amounts than I expected. The charges were excessively high, at times reaching five or six times the original f...
I was expecting my Pronet contract to conclude on December 10, but unexpectedly, they charged ₺7200 to my credit card on December 1 without any prior notice or my approval. It is completely inappropriate for any business to take funds from a credit card without the explicit consent of the cardholder...
"The problem is solved, thank you."
After the expiration of our contract with Pronet, I requested a cancellation of my subscription. Despite renewing my request multiple times, they fina...
I've been a ProNet customer for a while now, but the increasing costs are just too much to handle. Every six months, when the inflation adjustment happens, my payments have gotten to a point that I just can't handle anymore. I was really surprised when I tried to cancel the service and found out the...
I've been working on fixing a problem with Pronet for 10 days now, and I still haven't had any luck. I asked them to take away their devices, but they kept putting it off. I found out that they can't take out the devices until Monday, and that's the day I'm leaving the country. If I don't take the d...
Pronet has been a big disappointment. They made all sorts of promises and used every tactic to get us to sign the contract. But once it was signed, it became nearly impossible to reach anyone to address our concerns. We were told it was a 1-year contract, but after signing, we discovered it was actu...
I registered with Pronet for security services, and while our contract expired, they never came to remove their equipment despite several enquiries. They first informed me I could keep the system free for three months and that should I still want it later, they would collect it. It has now been six ...
"I would like to thank Ms. Sema, who took an interest in this matter with me; she was very helpful. Pronet refunded the overpaid invoices, but they refuse to reimburse the campaign cancellation fee."
We agreed with Pronet to pay a monthly fee of ₺850 at first, but my bills went up to ₺1400 the next month without warning. I chose to end the service,...