On September 6, 2025, I ordered the Baby Mom adjustable velcro maternity and nursing pillow (Order No: 4433610719) through Hepsiburada.com, selecting ebebek as the seller. The product was reportedly shipped on September 8th, but ebebek's preferred shipping company held it in storage for four days and delivered it on the evening of September 11th. Despite repeatedly messaging ebebek through Hepsiburada, I only received automated responses saying, "We're trying to reach the shipping company," with no information or solution provided. This delay caused significant inconvenience at a time when we urgently needed the product, especially since my wife is pregnant. Despite specifically saying, "I'll return it as soon as it arrives," I received no apology or explanation for the delay. Their customer service approach was extremely indifferent and uncaring. As a result, I will be returning the product today, without opening it, by generating a return code. I paid ₺499.99. The product is covered by a 24-month warranty. I expect both an apology and a gift certificate from ebebek to compensate for the inconvenience I have experienced during this process.
On August 30, 2025, I purchased a Rabi Beyza Country expandable crib from the ebebek online store with order number 5830591779. The product was delivered via Horoz Logistics on September 5, 2025, but 6 parts were missing from the package. Therefore, I submitted a return request on September 16, 2025...
On September 16, 2025, I purchased a Baby Mom single breast pump from the Ebebek online store. When I first opened the box and tried to use the product, I discovered that the device did not perform any suction at all. The product was delivered with an invoice and is still under warranty. I immediat...
On August 18, I purchased a high chair from the Ebebek online store. The estimated delivery date was August 20, but even after 20 days, the product has still not been delivered. I contacted customer service more than 100 times throughout this period. Each time I was told the same thing—“it will be ...
On 15.06.2025, I purchased the Canyon Travel System Baby Stroller V2 from the e-bebek online store for ₺7999.20 for my soon-to-be-born child, and the product arrived with its warranty certificate. On 06.08.2025, when I opened the package and began assembling the stroller by checking the documents, I...
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