I returned a product to ebebek but haven’t received a refund, how can I speed up the refund process?

On August 30, 2025, I purchased a Rabi Beyza Country expandable crib from the ebebek online store with order number 5830591779. The product was delivered via Horoz Logistics on September 5, 2025, but 6 parts were missing from the package. Therefore, I submitted a return request on September 16, 2025...

Regarding my online order No: 5829667348, I used my gift card (Code: GC0003ACRK517F572) since I was unable to redeem it in physical stores. I placed my order on September 5, and although the products were in stock, the shipping company mistakenly returned them. After contacting your customer service...

About 1.5 months ago, I purchased a Medisana thermometer from the Ebebek store in İzmir Gaziemir. Since I am pregnant, I did not use the product right away. Near my due date, I wanted to test it, only to realize the thermometer did not work at all. When I returned to the store, the staff told me th...

On September 16, 2025, I purchased a Baby Mom single breast pump from the Ebebek online store. When I first opened the box and tried to use the product, I discovered that the device did not perform any suction at all. The product was delivered with an invoice and is still under warranty. I immediat...

On August 18, I purchased a high chair from the Ebebek online store. The estimated delivery date was August 20, but even after 20 days, the product has still not been delivered. I contacted customer service more than 100 times throughout this period. Each time I was told the same thing—“it will be ...

In 2024, I purchased a Deerma F628S Ultraviolet humidifier from Ebebek, and the product broke down within just three days. When I went to the store, they said they would repair it, but I stated that a defective product cannot be repaired and requested either a new one or an exchange with another bra...

On 02.02.2025, I ordered 3 Sebamed baby oil products through the Ebebek mobile app with order number 5825****34, but the products arrived damaged. The damaged package, delivered via Hınıs PTT (the bag was soaked in oil), was returned without acceptance. I reported the issue through the Ebebek app an...

We went to the ebebek store to buy a crib for my daughter. We found one we liked and purchased it. However, the company first sent us the wrong crib. Since the crib is wooden and we needed to wait until my daughter's room renovation was complete, we did not open the box until closer to her birth. Wh...

I bought a sleeping bag for ₺850 from ebebek, and it turned out to be a returned item. I sent it back within a week, anticipating a refund, but the money has yet to appear in my account. During my visit to the store, they recognized the problem and promised it would be taken care of. However, two mo...

I purchased a Hubble camera from Ebebek, but after two days, I decided to return it. However, despite the product being completely unused, with its packaging intact and undamaged, Ebebek refused to accept the return. This is completely unacceptable, as I have not even used the product, and there is...

I purchased a breast pump from E-Bebek, but it never worked properly from the start. When I returned it to the store, they sent it for warranty service, but when it came back, they claimed there was no issue. However, when I tested it again, it still doesn’t function at all—it doesn’t pump properly,...

On January 30, 2025, I purchased a toy from Ebebek, but just two days later, it stopped working. At first, I thought the battery had died, but after replacing it, the toy would only work for 2 seconds before stopping again. I took it back to the store expecting an exchange or a solution, but they r...