On August 18, I purchased a high chair from the Ebebek online store. The estimated delivery date was August 20, but even after 20 days, the product has still not been delivered.
I contacted customer service more than 100 times throughout this period. Each time I was told the same thing—“it will be resolved today, it will be resolved tomorrow”—but no actual solution was provided.
To make matters worse, although the payment was made by check, neither has my product been delivered nor has my refund been processed. Instead, I have been forced to endure the consequences of Ebebek’s internal system failures, losing both time and peace of mind.
At this point, my only expectation is a full refund of the amount I paid. I am requesting that this issue be resolved immediately and that my consumer rights be respected.
I purchased a high chair from Ebebek, and after just 20 minutes of use, the legs suddenly gave out, causing my baby to fall! If my older child hadn’t caught him in time, the consequences could have been devastating. I don’t even want to imagine what could have happened. I immediately contacted the ...
I bought a sleeping bag for ₺850 from ebebek, and it turned out to be a returned item. I sent it back within a week, anticipating a refund, but the money has yet to appear in my account. During my visit to the store, they recognized the problem and promised it would be taken care of. However, two mo...
We placed an order from the Ebebek online store during the February discounts on February 22. However, they did not ship our order. They initially stated that it would be shipped within 4 business days, but after 9 business days, we had to call and file a complaint to get them to finally ship it. Wh...
On September 6, 2025, I ordered the Baby Mom adjustable velcro maternity and nursing pillow (Order No: 4433610719) through Hepsiburada.com, selecting ebebek as the seller. The product was reportedly shipped on September 8th, but ebebek's preferred shipping company held it in storage for four days an...
There was an extra 20% Hepsipay discount on the Ebebek brand high chair I wanted to buy through the app. That evening, I couldn’t complete the purchase due to having a small baby to care for. The next day, the discount was gone. I visited a store the following day and was told the offer had ended. I...
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