There was an extra 20% Hepsipay discount on the Ebebek brand high chair I wanted to buy through the app. That evening, I couldn’t complete the purchase due to having a small baby to care for. The next day, the discount was gone. I visited a store the following day and was told the offer had ended. I then called customer service, explained my situation, and asked if the discount would return, but they said it wouldn’t. Now, the same product is back on sale in the app. Yesterday, I called customer service again to ask if they could refund the difference as store credit. They asked for a screenshot, so I sent an image showing the lower price listed online. Today, I received a call from a woman who, while audibly chewing and smacking her lips on the phone, rudely told me, “That doesn’t count as a discount—you already bought it at a reduced price.” When I said, “Then I’d like to return it,” she replied, “You can return it at the store.” While every other platform refunds the price difference without hassle, here we are in 2025, going through multiple calls only to be rejected.
I purchased a high chair from Ebebek, and after just 20 minutes of use, the legs suddenly gave out, causing my baby to fall! If my older child hadn’t caught him in time, the consequences could have been devastating. I don’t even want to imagine what could have happened. I immediately contacted the ...
On August 18, I purchased a high chair from the Ebebek online store. The estimated delivery date was August 20, but even after 20 days, the product has still not been delivered. I contacted customer service more than 100 times throughout this period. Each time I was told the same thing—“it will be ...
I purchased a stroller from the Ebebek store at İzmir Egepark, and the canopy of the stroller keeps falling down while my baby is lying in it. Logically, this canopy is supposed to protect from the sun and rain, but we’re unable to use it for that purpose. We went to the Ebebek store about this issu...
About 1.5 months ago, I purchased a Medisana thermometer from the Ebebek store in İzmir Gaziemir. Since I am pregnant, I did not use the product right away. Near my due date, I wanted to test it, only to realize the thermometer did not work at all. When I returned to the store, the staff told me th...
On September 6, 2025, I ordered the Baby Mom adjustable velcro maternity and nursing pillow (Order No: 4433610719) through Hepsiburada.com, selecting ebebek as the seller. The product was reportedly shipped on September 8th, but ebebek's preferred shipping company held it in storage for four days an...
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