I purchased the Dyson 360 Vis Nav robot vacuum only nine months ago via Trendyol, and from the start, it has never performed as advertised. The product Dyson promotes—an advanced robot vacuum capable of cleaning the entire home independently—has absolutely not lived up to its claims. It has only worked as intended for a handful of days. Most of the time, it either stops mid-clean, gets lost, or fails to complete a session.
After sending the product to service twice, I was told it cannot be repaired. But instead of offering a replacement, Dyson refused—claiming my invoice wasn’t valid because it wasn’t issued directly by Dyson. Even though the invoice clearly shows “Dyson” in the top corner and was provided by an official seller, they dismissed it completely. It’s unacceptable that a company would ignore the product’s serial number, official seller status, and warranty timeline just to avoid honoring a replacement.
Customer service has been equally disappointing. The tone used by several representatives was patronizing and dismissive, as if the burden was on me to prove everything over and over. They won’t provide any official written statement either—just vague excuses like “we can’t issue that kind of document.” Now they want to return a non-repairable product back to me, without replacing or refunding it. This is not how a premium brand should treat its customers—especially after charging ₺ for a top-tier product. Dyson, I’m officially requesting a full replacement or refund immediately.
I purchased a Dyson robot vacuum that has been nothing but problematic from the start. The product either has manufacturing defects or serious software issues. Despite being a robot vacuum, it rarely operates properly and only manages to clean a small part of my house before stopping. After just a f...
I purchased the Dyson 360 Vis Nav robot vacuum directly from the official website, expecting a premium, intelligent cleaning experience. After a while, the first device began malfunctioning—it couldn’t map properly and often failed to return to the dock. I sent it to service, and to their credit, Dy...
I purchased the Dyson 360 Vis Nav robot vacuum from MediaMarkt just a week ago, and from day one, it’s been completely unusable. The device fails to create a proper map, and even when it does manage partial mapping, it cleans unevenly, skipping entire areas during its run. The cleaning performance ...
I purchased the Dyson 360 Vis Nav robot vacuum as part of my dowry, so I only had the chance to try it out after I got married. Unfortunately, I’ve never been able to use it properly—not even once. The robot simply cannot complete mapping. It occasionally maps two rooms but even then skips corners a...
I’m having serious issues with my Dyson 360 Vis Nav robot vacuum, and I regret spending so much on a product that fails to deliver on its promises. From the beginning, mapping has been problematic—even after repeated attempts, the robot struggles to create an accurate layout of my home. It was also...
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