ID:32728039

Dyson V15 Vacuum Battery Died After Just 2 Years

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Burhan
Dyson
June 07, 2025 12:07 pm
2

I purchased my Dyson V15 cordless vacuum in October 2022, and I am beyond disappointed. In the middle of regular cleaning, the vacuum suddenly shut off and now won’t turn back on or charge at all. I haven’t even used it heavily, and yet the battery is completely dead in under two years. For a product that costs this much, I expected far better durability and support.

When I checked Dyson’s website, I saw that a replacement battery costs ₺5,500, and to make matters worse, it’s out of stock. So not only am I being forced to buy an expensive new battery much sooner than expected, but I can’t even find one to buy. How are we supposed to keep using a product if it breaks this quickly and parts aren’t available?

Are we now expected to spend thousands every couple of years on batteries and wait endlessly for stock? Dyson markets itself as a premium brand, but this kind of product life and customer experience feels anything but. I want a real solution—either provide a working battery under warranty or support loyal customers with accessible, affordable replacements.

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Dyson
June 16, 2025 1:38 pm (9 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will address the issue with utmost care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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