My vacuum cleaner stopped working after just a few years, and Dyson claims it's due to normal wear and tear. What can I do to hold the company accountable for this issue?

About one year after purchasing my Dyson V15 vacuum, I started experiencing an issue where the device would shut off on its own while in use. At first, this happened occasionally, but now it occurs almost every 25–30 seconds, and the device’s memory resets each time, making it impossible to use the ...

I purchased a Dyson Big Ball Absolute 2 vacuum cleaner from the Dyson store on Trendyol on 13.02.2026, and the product was delivered to me on 16.03.2026. On 17.03.2026, while using the device in a normal and careful way, the end of the telescopic connection pipe came off from its place and the vacuu...

I am experiencing a serious problem with the flexible/hinged attachment designed for cleaning under sofas, which I use with my Dyson V12 vacuum cleaner. This attachment has only been used for its intended purpose, that is, to clean hard-to-reach areas such as under the sofa. Despite the absence of a...

I purchased a Dyson Big Ball Absolute 2 vacuum cleaner from the Dyson store on Trendyol on 12.03.2026. During only the second time I used the device, the white part inside the pipe cracked and the pipe came off in my hand, which I find completely unacceptable for such a new and supposedly high-quali...

I purchased a Dyson V15 cordless vacuum cleaner directly from Dyson’s official website, and the product is still under warranty. For the past three months, I have been experiencing a recurring issue with the dust bin component, specifically the section with the red strip, which keeps coming off. I...

I have a Dyson V15 Detect Total Clean vacuum cleaner which I purchased from MediaMarkt. For the last three days, the device has been stopping automatically during use, which makes it impossible to use it properly. To solve the problem, I have already cleaned the machine thoroughly and changed the fi...

On 08.10.2025, I purchased a Dyson V12 cordless vacuum cleaner from the Dyson authorized dealer located in İzmir Hilton AVM for ₺26,999.00, invoice number B012005001069504. During the purchase, it was expressly emphasized that the product was very durable, that all of its parts were made of unbreaka...

I purchased my Dyson Airstrait device from Dyson Türkiye with the invoice dated 21.01.2025, and the product is still under warranty. Despite this, I have been seriously aggrieved throughout the process and at this point I feel as if I am being mocked. My invoice number is B012025000069643. When I re...

I purchased my Dyson V10 vacuum on June 21, 2023, and recently experienced a break in the tube locking pin. Although the issue is simply a small plastic pin that broke, I was told that the part is not sold separately and that I would need to purchase the entire tube assembly again. This situation c...

I bought my Dyson V15 cordless vacuum cleaner on 30.06.2023 because it was advertised and recommended as a long-lasting, durable product. Until recently, I used it normally and took care of it, but after the last time the battery ran out, the device suddenly stopped charging and no longer charges at...

I have been using a Dyson V12 cordless stick vacuum cleaner for a long time and, since we also have a robot vacuum at home, the product has not been used very intensively. The serial number of my device is T8G-EU-RGV5814A. On 22.01.2026, I sent the product to the Dyson Service in Istanbul for genera...

On February 14, 2026, during a Valentine’s Day promotion, I purchased a Dyson Airstrait (sold by Dyson through the Hepsiburada app). The product was delivered to me on February 16, but the device was defective, so I immediately called and reported the issue. The product was sent to service, where th...

About 35 days ago, I started experiencing a trigger issue with my Dyson V15 vacuum. I contacted Dyson customer service, and they sent me a brand-new motor replacement. However, due to illness and a funeral, I was out of town at the time and was unable to install the motor and test the product. The ...

I am experiencing a chronic breakage issue with the cleaning heads of my Dyson Animal Pro 2 corded vacuum. Ever since we purchased the product, the same parts have been breaking almost every year. In the past, when we contacted Dyson service regarding these issues, they acknowledged that this was a ...

I purchased a Dyson 15 vacuum cleaner on 16.05.2023 with the promise that it would be a long-lasting product, but in a short time both the suction power dropped significantly and its physical condition deteriorated to the state seen in the photos. Although these problems started while the device was...

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I am experiencing an ongoing issue with the head of my Dyson Big Ball Animal Pro 2 vacuum cleaner. The head is faulty and I cannot use the product properly in its current condition. Despite contacting your customer service multiple times regarding this problem, I have unfortunately not received suff...

I am filing a complaint against Dyson and the parallel importer Mobile Land regarding a Dyson Gen5 vacuum cleaner that I purchased through the Mobile Land website in December 2025. After about a month of actual use, approximately a week ago, the vacuum malfunctioned when the dual-rotating wheel of t...

I purchased a Dyson V15 Detect from the Dyson store in İzmir, Türkiye. Over the past two years, my user experience has been extremely disappointing due to the product’s lack of durability and Dyson’s approach to repairs and spare parts. Within just six months of use, the motor repeatedly stopped wor...

In March 2024, I purchased a Dyson V12 SV46 vacuum cleaner from a Teknosa store. I have been using the device for about two years and during this period I have encountered the same problem dozens of times. The vacuum constantly stops and fails to work properly, it turns on and off intermittently, an...

After the warranty period ended on my Dyson V15 vacuum cleaner that I purchased from Dyson, I began experiencing serious issues that I believe are manufacturing-related. About one month after the warranty expired, the laser head stopped working. Then, approximately two months later, the rubber compo...

I purchased a Dyson Gen5 Detect cordless vacuum cleaner on 29 November 2025 via Trendyol from Dyson Turkey’s official seller, and the product was delivered to me on 2 December 2025. After using the device only twice, it started to make an abnormal noise from the floor head, so I contacted Dyson cust...

I bought a Dyson Gen5Detect vacuum cleaner from the Dyson website, and I have been having a repeated problem with the carpet head. The wheel section on one side of the carpet head has broken again. I noticed this latest breakage about one month ago. Previously, the same part of the same carpet head ...

I purchased my Dyson V12 vacuum cleaner through Dyson.com, and in December 2025, the gray section of the tube broke, with the locking clip coming loose. Because the product is out of warranty, I was told that they could not assist me. Frankly, it was very disappointing to see a product I paid a hig...