My vacuum cleaner stopped working after just a few years, and Dyson claims it's due to normal wear and tear. What can I do to hold the company accountable for this issue?

I am using a Dyson V15 Detect cordless vacuum cleaner and since the day I purchased it, I have been constantly receiving the “clean the filter” warning. Within a period of 2 years, this warning has appeared 7 times, and due to this repeated problem I took the device to the Dyson service at Ankara Ke...

On 23/12/2025, I purchased a Dyson V16 cordless vacuum cleaner as a brand new, sealed product for ₺43,999.00 from the Dyson store located in Bursa Korupark AVM. When I brought the product home and unboxed it together with my spouse, we noticed scratches on the body of the device and realised that th...

We purchased our Dyson V15 vacuum cleaner from Dyson.com.tr in March 2023. We never experienced any motor or battery malfunctions, and we used the device very carefully. However, the red and gray rings of the dustbin have separated and no longer fit. After experiencing this problem, we researched it...

I purchased a Dyson V15 Detect vacuum cleaner on February 23, 2024, through Dyson’s official website. Recently, the flexible side seals (bellows) on the illuminated cleaner head have torn from both the left and right sides at the connection points. As shown in the photos, this part is designed to mo...

I purchased a Dyson SV46 V12 DSAbs cordless vacuum cleaner on 21.01.2024. The product’s battery failed around 20.04.2026, that is, less than three months after the end of the warranty period. We have friends who bought the same model at the same time and they have had no issues, although we use the ...

On 22.05.2024 I purchased a Dyson V15 Submarine vacuum cleaner from Dyson’s official online store under the name Mücahid Y***. Although the product is still under warranty, I have been experiencing some disturbing issues for the last 5–6 months. The digital screen on the top of the device, which sho...

I purchased a Dyson V15 Detect Absolute from MediaMarkt in Aydın around October 2025. The device is currently only about one-quarter of the way through its 2‑year warranty period. During normal household use, a tear has appeared on the soft roller of the Fluffy Optic cleaner head, which is the green...

I have been using a Dyson V15 for some time and about a week ago the device suddenly shut down and the battery stopped charging. At home we also use a robot vacuum cleaner, so the Dyson V15 has only been used in Eco mode, briefly, about 2–3 times a week. Despite this light and careful use, the batte...

My Dyson V11 vacuum cleaner is only about 4 months old, but just 2 months after purchase, the seals under the cyclone started coming out and became deformed. This not only made the product look very poor aesthetically, but it also began blowing dust outward from that area, which has made me lose con...

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On October 27, I purchased a Dyson V10 Absolute vacuum cleaner through Trendyol. I chose this product specifically because its durability and quality were strongly emphasized in advertisements. However, two days ago, despite using the vacuum very carefully and gently, the brush head broke. Followin...

After the warranty period expired for my Dyson V15 vacuum cleaner, the trigger stopped working and the device became unusable for cleaning. I sent the product in for service on March 12, 2025. After inspection, I was asked to pay a repair fee of approximately $206 USD, which I paid in full by credit...

I have been using a Dyson V8 vacuum cleaner and about a month ago a small part on the motor head, on the protective side, broke. As far as I understand, this piece is quite thin, and although I did not drop or hit the device, it broke on its own. Because of this breakage the head frequently detaches...

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I have been using my Dyson V15 Detect vacuum for approximately 10 months, and as of last night, a serious issue has developed with the trigger mechanism. The trigger either feels loose or gets stuck, making it impossible to use the device properly. When I contacted Dyson customer service about this...

I purchased a Dyson V11 vacuum cleaner via Trendyol from Dyson’s official seller for approximately ₺25,000. I live in Konya, Turkey. Shortly after receiving the product, within just three days of use, the vacuum head broke on its own. After researching the issue, I saw that many users have reported ...

About 9 months ago, I bought a Dyson Big Ball Absolute 2 corded vacuum cleaner in Turkey through Hepsiburada from Dyson’s official online store. In March 2026, while vacuuming my carpet under completely normal conditions, the main floor head suddenly broke. This clearly indicates a defect in a relat...

About one year after purchasing my Dyson V15 vacuum, I started experiencing an issue where the device would shut off on its own while in use. At first, this happened occasionally, but now it occurs almost every 25–30 seconds, and the device’s memory resets each time, making it impossible to use the ...

I purchased a Dyson Big Ball Absolute 2 vacuum cleaner from the Dyson store on Trendyol on 13.02.2026, and the product was delivered to me on 16.03.2026. On 17.03.2026, while using the device in a normal and careful way, the end of the telescopic connection pipe came off from its place and the vacuu...

I am experiencing a serious problem with the flexible/hinged attachment designed for cleaning under sofas, which I use with my Dyson V12 vacuum cleaner. This attachment has only been used for its intended purpose, that is, to clean hard-to-reach areas such as under the sofa. Despite the absence of a...

I purchased a Dyson Big Ball Absolute 2 vacuum cleaner from the Dyson store on Trendyol on 12.03.2026. During only the second time I used the device, the white part inside the pipe cracked and the pipe came off in my hand, which I find completely unacceptable for such a new and supposedly high-quali...

I purchased a Dyson V15 cordless vacuum cleaner directly from Dyson’s official website, and the product is still under warranty. For the past three months, I have been experiencing a recurring issue with the dust bin component, specifically the section with the red strip, which keeps coming off. I...

I have a Dyson V15 Detect Total Clean vacuum cleaner which I purchased from MediaMarkt. For the last three days, the device has been stopping automatically during use, which makes it impossible to use it properly. To solve the problem, I have already cleaned the machine thoroughly and changed the fi...

On 08.10.2025, I purchased a Dyson V12 cordless vacuum cleaner from the Dyson authorized dealer located in İzmir Hilton AVM for ₺26,999.00, invoice number B012005001069504. During the purchase, it was expressly emphasized that the product was very durable, that all of its parts were made of unbreaka...

I purchased my Dyson Airstrait device from Dyson Türkiye with the invoice dated 21.01.2025, and the product is still under warranty. Despite this, I have been seriously aggrieved throughout the process and at this point I feel as if I am being mocked. My invoice number is B012025000069643. When I re...

I purchased my Dyson V10 vacuum on June 21, 2023, and recently experienced a break in the tube locking pin. Although the issue is simply a small plastic pin that broke, I was told that the part is not sold separately and that I would need to purchase the entire tube assembly again. This situation c...