1
Tuba is completely dissatisfied with the result

Dyson V15 Battery Suddenly Died Before 3 Years—Replacement Out of Stock

profile
Tuba
March 03, 2025 11:56 pm
8

I bought a Dyson V15 vacuum expecting premium quality and reliability, yet its battery unexpectedly died in less than three years of careful use. It’s completely unacceptable that such an expensive product would have a battery failure this quickly without any user error. To make matters worse, when I tried purchasing a new battery, I was shocked to find out it costs ₺5000—and even worse, Dyson doesn’t have it in stock! I've already been waiting a full week, stuck without a functional vacuum, and Dyson’s support team has been utterly useless. I feel completely let down, frustrated, and angry about paying so much only to face this inconvenience.

March 07, 2025 1:30 pm (3 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the issue with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

Tuba
Tuba
March 07, 2025 2:42 pm

Thank you, I am waiting for the authorized person's call.

Tuba
Tuba
March 07, 2025 2:53 pm

I was called while I was on the phone, Dyson, we are currently experiencing a problem with calling again because I am busy 🥲

Tuba
Tuba
March 08, 2025 3:27 pm

Hello, I was called by Dyson while my phone was busy. I called back, but the lady at the call center said she had no information. I was not called again and unfortunately, I did not get a result. The representative who called while I was busy did not call again.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Dyson V15 Vacuum Battery Died After Just 2 Years

profile
Burhan
June 07, 2025 12:07 pm
2
1
Zeynep is completely dissatisfied with the result

My Dyson V8 Battery Died Twice in 2.5 Years and I Got No Support After Warranty

profile
Zeynep
June 09, 2025 10:48 pm
5
1
Ceren is completely dissatisfied with the result

Dyson V15 Won’t Work After Battery Died Early, Replacement Unavailable for Months

profile
Ceren
November 29, 2025 1:17 pm
8
5
Duygu is very satisfied with the result
Resolved

I Own a Dyson V15 and After 2 Years the Battery Died and Won’t Charge at All

profile
Duygu
April 03, 2025 8:50 pm
14
"I was contacted and told that the battery would be replaced by calling the service, because there was no battery in stock. I was told that a payment of around 5900 TL would be required. I sent it today. Since the battery life is 2 years, I don't want to pay a high battery price for the vacuum every 2 years. I am renewing the battery once as a one-time thing, and I will probably throw it away in 2 years. It makes much more sense to buy a new vacuum from another company. I don't recommend it to anyone. Thank you for the courteous response."
Report a Similar Issue