I purchased the Dyson V15 vacuum, expecting long-term quality and performance given its premium price. However, the product’s warranty expired on January 24, 2025, and immediately afterward, the device began shutting off during use. It’s hard not to feel like this was built to fail the moment the warranty ran out.
When I contacted customer service, I was told I’d have to pay ₺5600 to send it in for repair, since the warranty had just expired. Aside from that, they said there’s nothing else they can do. This kind of response is incredibly frustrating for someone who invested heavily in what was supposed to be a top-tier product.
I didn’t spend years saving just to buy something that fails in two years. We even bought other Dyson products as a family, and every single one has had issues. Customer support has been equally disappointing—they were unhelpful even when the products were still under warranty.
I plan to take this to the Consumer Arbitration Board and do everything within my rights to hold Dyson accountable. I feel completely let down and wouldn’t recommend Dyson to anyone considering a vacuum. I hope this helps others make a more informed choice.
I purchased my Dyson V15 cordless vacuum in October 2022, and I am beyond disappointed. In the middle of regular cleaning, the vacuum suddenly shut off and now won’t turn back on or charge at all. I haven’t even used it heavily, and yet the battery is completely dead in under two years. For a produc...
I purchased a Dyson V15 stick vacuum in March 2024, and by February 2025, it started shutting off on its own during use. After paying ₺30,000+ for this vacuum, I expected top-tier performance, not recurring issues. Is this what Dyson customers should expect? To make matters worse, within the first ...
I purchased a Dyson V15 stick vacuum in March 2024, and by February 2025, it started shutting off on its own during use. After paying ₺30,000+ for this vacuum, I expected top-tier performance, not recurring issues. Is this what Dyson customers should expect? To make matters worse, within the first ...
I bought my Dyson V15 exactly 2 years and 2 months ago. As soon as the 2-year period ended, the problems started. When I press the trigger, it runs for about 3 seconds, then shuts off. I have to press it repeatedly, and even then, it only works if it feels like it. Sometimes, it doesn’t work at all....
I bought the Dyson V12 vertical vacuum in November 2022, and by December 2023, it started malfunctioning. The vacuum wouldn’t turn on without several attempts, so I sent it for repair. The issue was covered under warranty. However, just one year later, in December 2024, the same issue happened again...
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