I bought a Dyson V15 vacuum from Dyson’s official website about 7–8 months ago. From the very first day, I’ve had issues with its suction power, and more recently it has started pausing and cutting out intermittently. During this time, I’ve contacted customer service several times—twice via video call and once via a regular phone call—to explain the situation. They replaced the filter and sent me a new one, and they also recommended cleaning the filter. Even though I followed all of their instructions exactly, there has been no improvement in the vacuum’s performance.
About a week ago, I called customer service again, and once more I was only told to clean the filter and then was asked to do another video call. However, despite all these calls and suggestions, my problem still hasn’t been resolved and I haven’t been offered any permanent solution. My vacuum is still under warranty and I’ve been using it for about a year.
I am requesting that my vacuum be repaired, replaced if necessary, or that this issue be definitively resolved. I want this long‑standing problem to be addressed and the inconvenience I’ve experienced to be remedied.
I own a Dyson V15 vacuum cleaner, and there are only 3 months left on its 2-year warranty. For the past two months, the suction power has significantly dropped, and the filter cleaning warning keeps appearing even after I thoroughly clean and dry the filter for 2-3 days before reinstalling it. I’ve...
My Dyson V15 Detect vacuum keeps showing a "clean the filter" warning, even after I clean and dry the filter thoroughly. The suction power has drastically decreased, making the vacuum ineffective. Additionally, the hard floor head is broken—it doesn’t sit properly on the floor and lifts off, failing...
I purchased the Dyson V12 vacuum around 1.5 years ago, and from the very beginning, it has displayed a filter error and suffered from low suction power, despite the filter being clean. Dyson sent me a replacement filter once, but the problem remained. I even sent the vacuum to service, but it was re...
I purchased a Dyson V15 cordless vacuum, and at first, it worked perfectly fine. However, over time, the suction power gradually weakened until it barely picked up anything. I sent it to service twice, and each time, they claimed it was fixed, but the problem never went away. Now, the vacuum has co...
I purchased the Dyson V15 vacuum expecting top-level performance, but lately it’s become nearly unusable. Even though the dust bin is empty and the filter is freshly cleaned, the vacuum starts by giving a filter warning. Moments later, it displays an alert saying the airways are blocked—despite ever...
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