I purchased my Dyson V15 Detect Absolute from Media Markt in Brussels, Belgium, and before buying, I specifically asked if the warranty would be valid in Turkey. I was told that as long as I registered the device through the app, it would be covered.
After 1.5 years, the trigger started malfunctioning—at first, the vacuum wouldn’t start when pressed, and later, it only worked after 4-5 attempts, sometimes stopping randomly during use. I contacted Dyson support, and when I mentioned that I bought it in Belgium, they refused to provide warranty service. They claimed that their international warranty applies to Germany and Poland, but not Belgium.
This is completely unacceptable. I was given misleading information at the time of purchase, and now Dyson is denying service for a faulty product. I expect Dyson to honor the warranty or provide a solution—customers shouldn’t have to deal with this kind of inconsistency!
I purchased a Dyson V15 Absolute Detect vacuum expecting long-term quality and reliability. But after just 2.5 years, the battery has completely failed. It won’t charge at all—whether I plug it in or attach it to the vacuum, nothing happens. When I contacted customer service, they simply told me th...
We purchased two Dyson V15 Detect Absolute vacuums in April 2023. However, we decided to wait until we moved into our new home before using them. In December 2023, we opened one of the boxes, registered it on dyson.com.tr, and started using it. As often happens with Dyson cordless vacuums, the one ...
I purchased the Dyson V15 Detect cordless upright vacuum cleaner from Romania. Before buying, I called Dyson to ask if a product purchased abroad would be covered by the warranty in Turkey. They assured me that it would be. Based on this information, I made the purchase. However, I encountered an is...
I purchased the Dyson V15 Detect Absolute on January 25, 2023. Just two years later, on January 20, 2025, the motor stopped working. I immediately contacted Dyson customer service to report the issue. They suggested the problem might be with the filter and advised me to wash it and monitor the devic...
I purchased a Dyson V15 Detect Absolute (U3B-EU-RME7413A) from a third-party seller on Hepsiburada using their postpaid option. Unfortunately, the vacuum cleaner malfunctioned, with the trigger button only working on the second or third attempt. On May 11, 2024, Dyson's service center deemed the pr...
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