I purchased the Dyson V15 Detect cordless upright vacuum cleaner from Romania. Before buying, I called Dyson to ask if a product purchased abroad would be covered by the warranty in Turkey. They assured me that it would be. Based on this information, I made the purchase. However, I encountered an issue where the vacuum shuts off on its own. I contacted the service center, sent a video, and was told it had a power interruption problem. They claimed that products bought from abroad are not covered by the warranty and demanded a ₺5600 service fee, even though the product is still under warranty. This situation has caused me significant inconvenience. I believe their approach lacks a solution-oriented mindset, and the conflicting statements from customer representatives are unacceptable for a global brand like Dyson. Despite being told that products made abroad are covered by warranty in Turkey, I am now faced with a product that is not being serviced as promised.
My Dyson V15 vacuum has been shutting off on its own for about a year now due to power interruptions. At first, it only happened once or twice, so I didn’t think much of it, but now it’s occurred seven times, and I can no longer use the device. I contacted Dyson customer service, and they told me to...
About six months after the warranty for my Dyson V15 Detect vacuum had ended, while it had always worked perfectly before, its battery suddenly died and refused to recharge. I contacted Dyson customer service and filed a fault request. However, without any inspection, they immediately told me that t...
My Dyson V15 device shuts down on its own. After reviewing complaints, I understand this is a chronic issue with the product. When I contacted the customer service center, they said it was a user error and not covered under warranty, and that replacing the motor would cost ₺5600. It's evident that t...
Hello, I own a Dyson V15 vacuum cleaner, and recently the cleaner head suddenly stopped spinning without any warning or prior issue. I reached out to Dyson customer service, expecting help under warranty or at least a paid repair option. But instead, I was told that there was nothing they could do. ...
On May 3, 2023, I purchased a Dyson V15 cordless vacuum cleaner in Turkey. Since we spend about six months of the year out of town, the product was only used occasionally, and during that time, it worked perfectly fine. However, after using it without any problems on June 11, we tried to use it agai...
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