Dyson V15 Absolute Vacuum Warranty Repair Issues

Authorized representatives from Dyson Turkey called me. First of all, let me clarify that Dyson Turkey has no affiliation with the Dyson brand. Dyson Turkey is likely a company with a commercial name like X. They manage Dyson's service network in Turkey. It's evident that they handle the entire process poorly, and I'd like to briefly explain: 1. They can't even see where the device with the serial number I provided was sold. 2. They can't see if the device is under warranty. 3. If I didn't tell them that I bought the device from Dubai or the UK, they wouldn't know that either. 4. Based on the country I mentioned, they say that devices purchased from these countries are not covered by warranty because the electrical grid is different. 5. This device has an international warranty. I will report this to the real Dyson and we'll see who is right. 6. Even if the electrical grid is different, this device runs on a battery and is not directly connected to the grid. How could it damage the motor? At most, the battery might fail, which is unlikely. 7. I have purchased dozens of devices from abroad. All of them have at least a 1-year international warranty. 8. The company calling itself Dyson Turkey is unaware of global standards. They are trying to void the warranty and charge for replacements. 9. Setting aside the above six points, how can a company not know from the serial number of a product which country or seller it was sold to? This implies that the product has fallen into the gray market. How can a company that cannot track its product provide service support? 10. I am starting the legal process to see who is right.