I purchased a Dyson V15 Detect Absolute (U3B-EU-RME7413A) from a third-party seller on Hepsiburada using their postpaid option. Unfortunately, the vacuum cleaner malfunctioned, with the trigger button only working on the second or third attempt.
On May 11, 2024, Dyson's service center deemed the product eligible for exchange or return. However, when Dyson customer service contacted me on June 14, 2024, they stated that since I bought from a third-party seller, an exchange wasn't possible, and they would return my defective product.
While waiting for my vacuum to be shipped back, I learned that instead of returning it, Dyson had refunded ₺16,999 to the seller's account. This amount is significantly less than the current market price of over ₺30,000 for the same model.
Initially, Dyson promised to provide a discount code for me to repurchase the product from authorized sellers. However, in subsequent conversations, they retracted this offer. Throughout this process, I never requested a refund.
I want my defective vacuum returned as it was at least partially functional. I don't understand why Dyson has essentially confiscated my property. When I call, they claim there's nothing more they can do. I'm requesting that the defective product be shipped back to me as promised on June 14, 2024.
We purchased two Dyson V15 Detect Absolute vacuums in April 2023. However, we decided to wait until we moved into our new home before using them. In December 2023, we opened one of the boxes, registered it on dyson.com.tr, and started using it. As often happens with Dyson cordless vacuums, the one ...
I sent my Dyson V15 Detect Absolute vacuum to service on February 10, 2024, because the digital display screen never worked from the moment I unboxed it. The device was still under warranty, and Dyson processed a replacement. However, instead of receiving the same model, I was sent a Dyson V15 Detec...
I ordered the Dyson V15 Detect Absolute (HEPA) cordless vacuum cleaner on October 27, 2024, but it arrived with missing items in the box. After several calls to Dyson’s customer support, they insisted that the box contents should only include four cleaning heads (Fluffy optic cleaning head, digital ...
This week, I purchased a Dyson V15 Detect Absolute vacuum cleaner for ₺23,000. To my disbelief, the motor, power button, and suction attachment all broke on the second day of use. A vacuum cleaner at this price point failing within two days is unacceptable. I contacted Dyson customer service and sp...
On October 2, 2025, I purchased the Dyson V15 Detect Absolute vacuum cleaner through Trendyol, sold by Media Markt. On the day I received it, the device would work intermittently — the power kept cutting out, the light flickered, and eventually it stopped working altogether. I immediately contacted ...
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