Bosch Deep Freezer Delivered Defective Twice After Weeks Of Waiting

On 29.04.2026, we purchased a Bosch GSV29VWEON solo deep freezer from the Bosch dealer Eldem Dayanıklı Tüketim Ticaret, Sakarya branch, with invoice number SKB2026000000374, for which we paid ₺26,000 by credit card. The product was to be delivered and installed at our address in Eskişehir, Tepebaşı. We chose Bosch because the other appliances in our home are also Bosch and we trust the brand. At the first delivery, the door of the deep freezer arrived with scratches and dents, so we refused to take delivery. Bosch service opened a service record and stated that they could replace the door, but since this was a brand‑new product, we did not accept a repair and requested a faultless new device instead. After waiting for about 20 days, the second product was delivered on 16.05.2026. When the installation was completed and the device was plugged in, it started to make extremely loud noise and alarms were going off. The delivery staff themselves stated that the motor of the device was defective and that they would call the service and, if necessary, the motor would be replaced. Despite clearly stating that we would not accept a repair or part replacement on a new product that was being installed for the first time, they left the device, even leaving the cartons at the door, saying they would send service, and left without taking any approval and never came back. When we called Eldem Ticaret, they showed interest but stated that all delivery, return and replacement procedures were carried out entirely by Bosch service. As a result, we have been left with a defective device from the very first day, with its packaging still standing at our door in Eskişehir, Tepebaşı, and no clear solution has been provided. Since the other products in our home are Bosch, we would like the deep freezer to be Bosch as well; if a truly new, faultless and fully functioning Bosch deep freezer is delivered and installed for us today, we want to use the product. However, if we are to be kept waiting for weeks again, in that case I request to return the product and receive a full refund of the ₺26,000 I paid. I request that our grievance in this process be remedied urgently and that the defective product delivered from day one be immediately replaced with a flawless new Bosch deep freezer without further delay, or that my payment be refunded in full without wasting any more of our time.