I have been experiencing an unresolved issue for months with my Dyson 360 Vis Nav robot vacuum. The device is unable to create a proper map, and as a result, I cannot use the product at all. Even though I have called customer support many times, no concrete solution has been offered other than sending the device to service.
The vacuum’s cleaning performance is very good, but because it does not use LiDAR and relies only on a camera, it cannot properly detect room boundaries and hallways. It recognizes two separate rooms as a single room and cannot locate defined zones.
I have already sent the product to service twice, and the device was even replaced, but the replacement unit continues to have the same issue. I have not been able to use the new device for about two months, and I keep losing time. Despite this, no permanent solution has been provided.
I now want my inconvenience to be resolved. I am requesting that technical support visit my home to inspect the device on-site and fix the mapping issue, or, if this is not possible, that the product be returned and refunded.
I have a serious complaint about my Dyson 360 Vis Nav™ robot vacuum. The product simply does not work properly, and it’s been a huge disappointment from the start. Mapping is nearly impossible—it constantly creates inaccurate maps, and I wasted an entire day just trying to get one usable layout. Ev...
I own the Dyson 360 Vis Nav robot vacuum, and it has been a huge disappointment. From day one, the device has completely failed to perform mapping, which is one of its core features. No matter what I try, it cannot create a usable map, making it practically useless for scheduled or remote cleaning. ...
I purchased the Dyson 360 Vis Nav robot vacuum as part of my dowry, so I only had the chance to try it out after I got married. Unfortunately, I’ve never been able to use it properly—not even once. The robot simply cannot complete mapping. It occasionally maps two rooms but even then skips corners a...
I purchased the Dyson 360 Vis Nav robot vacuum expecting smart navigation and full home coverage, but the device has been a complete disappointment. From the beginning, it has failed to detect and clean all rooms. Every time I run a mapping cycle, it leaves areas out—two rooms are completely ignored...
I purchased the Dyson 360 Vis Nav robot vacuum directly from the official website, expecting a premium, intelligent cleaning experience. After a while, the first device began malfunctioning—it couldn’t map properly and often failed to return to the dock. I sent it to service, and to their credit, Dy...
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