Dyson V12 Detect Slim Handle Tube Broke After Warranty Expired
From MediaMarkt I purchased a Dyson V12 Detect Slim vacuum cleaner. In August, the extended warranty period expired, and shortly after that an internal break occurred at the tip of the handle tube. The product was always used carefully at home and has never been subjected to impact, falling or improper use, yet an internal break has developed in a critical part of the tube. I believe that such a structural failure in the handle tube of a product in this price and quality range is not acceptable and points to a durability problem. I request that Dyson support me as a gesture of goodwill and customer satisfaction and provide a free replacement of the broken handle tube part, or another solution of equivalent value. I kindly ask you to review my case, evaluate the photos I will share showing the breakage, and get back to me with a clear and positive solution as soon as possible.
