Dyson V16 Submarine Piston Animal Product Quality Issues

In March 2026, I purchased a Dyson V16 Piston Animal Submarine vacuum cleaner for 50,000 TL from the Dyson store in Gaziemir Optimum, Turkey. After using the device only twice, it began displaying an “airway blocked” warning. Even though I cleaned the dust bin and suction points, the problem persisted. In April, I contacted Dyson customer service. During a video call, I was instructed to wash the washable filter at the back of the device. I clearly stated that the filter was brand new and that I suspected a problem with the device itself, but I still followed their instructions. I washed the filter, left it to dry for one day, and used the vacuum again. After just one use, the same warning reappeared. I repeated the same process several times, but each time, after a single use, the device showed the same error. In September, I used the mopping head once, and then, when I tried to use the regular vacuum head again, the “airway blocked” warning appeared immediately. I washed the filter again and this time left it to dry for three days. After reinstalling it, I noticed a smell coming from the motor area, and the same error continued without any improvement. I contacted customer service again and requested that the device be examined. I sent the vacuum to the service center, where I was informed that the issue was allegedly caused by “user error.” I was told that water residue was detected in the motor area and that water had entered the device. I do not accept this explanation, because the problem started after I used the mopping function and overall I had used the vacuum approximately 10 times in total. I believe there is a manufacturing or design issue rather than user misuse. My service record is registered under reference number 48488297. Following this, Dyson offered to sell me a replacement device at a 70% discount. I rejected this offer, stating that even if a brand-new device were sent, I would no longer feel comfortable using this product after such an experience. I paid 50,000 TL for this vacuum and encountered serious issues before I could even properly benefit from the upholstery and other attachments. I request that Dyson provide a free replacement device under warranty instead of placing the responsibility on the user and offering only a discounted purchase. I expect my grievance to be resolved fairly and for my consumer rights to be respected.