Dyson Airwrap Co-anda2X Comb Attachment Deformed: Free Replacement Request

On 1 May 2026, I purchased a Dyson Airwrap Co-anda2X Hair Styling and Drying Set from the Vatan store in Ankara Ankamall. About two weeks ago, I noticed that the comb attachment of the product started to open and deform. When I searched online, I saw that other users had experienced similar opening problems with the same part, which made me think this might be a recurring issue. On 29 September 2026, I called Dyson Customer Service and spoke with Ms. Elif, to whom I explained the situation in detail. I shared the invoice, serial number and photos clearly showing the opening on the comb attachment. Afterwards, they asked to make a video call, which I accepted, and during the call they were able to see the faulty part of the product clearly. During the video call, they then asked me to show the serial number live on camera. I explained that I only had the faulty part with me at that moment, not the whole product, and that I had already sent them a photo of the serial number. Despite this, they did not provide any support and told me that I had to carry the entire product with me just for this one faulty part. For a high-priced product marketed as a premium device, I found it extremely disappointing that they made the process so difficult and handled it in such a rigid manner. While similar-function products of other brands are sold at half the price, encountering a Dyson that does not stand behind its product, which is sold at nearly twice the price, has seriously damaged my trust. I do not find it reasonable to be asked to carry the whole device around for a part whose defect is clearly visible in photos and was seen live in a video call. In light of the photos I shared and the video call where the damage was seen clearly, I request that the faulty comb attachment be replaced free of charge and that the grievance I experienced during this process be remedied.