Dyson V16 Animal Submarine Replacement Part Delayed for 10 Days

While using our Dyson V16 Animal Submarine, the connection point where the wand attaches to the dust container broke during normal use, before the product had even reached its first anniversary. It is unacceptable for a product to sustain this kind of damage after such a short period under ordinary usage conditions. The breakage occurred around October 25.

We immediately reported the issue to Dyson customer service. During our conversation, we were assured that the replacement part would be shipped to our address free of charge, and an order was created accordingly. However, approximately 10 days have passed, and we still have not received the part. When we contacted customer service again to check the order status, we were then informed that the part was out of stock.

We are extremely disappointed that Dyson initially promised to send the replacement part but later claimed it was unavailable, without offering any solution despite the 10-day delay. This situation has caused us considerable inconvenience.

I request that Dyson send the broken wand-to-dust-container connection part to us as soon as possible, free of charge and complete. If the replacement part cannot be provided promptly, I expect Dyson to supply a temporary replacement device so that we can continue using our vacuum cleaner. I also request a proper investigation into the delays and lack of communication we have experienced, along with a customer-focused resolution that prioritizes customer satisfaction.