Dyson CY26 Vacuum Still Faulty After Three Warranty Repairs

I purchased a Dyson CY26 vacuum cleaner with the serial number WP4-EU-THA1452A on 28.11.2024 from Hepsiburada (Dyson seller). The product is still under warranty. Within the warranty period, the vacuum was sent to service three times in a row due to the same problems of loss of suction power and the cable not rewinding properly. The first time, the part described to me as the body was replaced and the product was returned. The same fault continued, and during the second service the ergonomic handle was replaced. The problem still did not improve, and at the third service I was informed that the product had passed the tests, but in actual use the malfunction continues in exactly the same way. As can be seen in the video I will attach, the vacuum either does not suction at all or, after a short time, the motor sound changes and the suction problem and the cable winding problem continue. Despite three unsuccessful repair attempts recorded in your service system, the fault has not been eliminated and I no longer have any trust in this product. Under Articles 11 and 56 of the Consumer Protection Law No. 6502, since the same malfunction has recurred more than twice within the warranty period, I, as the consumer, have the right to request a free replacement or a refund. Exercising this statutory right of choice, I request that my defective Dyson CY26 vacuum cleaner be replaced with a flawless equivalent product. If my request is not fulfilled within 7 business days, I will apply to the Consumer Arbitration Committee of the Ministry of Trade of the Republic of Türkiye and I will pursue all my legal rights, including legal interest. Name Surname: Salim İ***   Location: Boğazlıyan Date: 01.10.2026