Dyson Airwrap Main Body Fault
I purchased my Dyson Airwrap on 09.04.2024 for ₺19,999. After approximately 2.5 years of use, the device developed a fault without any drop, impact or user error. While I am using it, the machine suddenly stops working, and when I contacted the authorized service, they detected a fault in the main body and requested a repair fee of ₺6,599. As someone who also uses Dyson vacuum cleaner and Airstrait products and chose the brand for multiple devices based on trust, this situation has been disappointing. I tried to reach different authorized contacts and senior managers at Dyson Turkey to resolve the issue, but I did not receive any effective response. The 15% discount offered on a new product does not solve the problem with my current device and is not a satisfactory solution for me. I am attaching the service/support correspondence where the ₺6,599 repair fee was requested. I request that my device be repaired free of charge or replaced with a new one, and that a reasonable solution be offered. I expect Dyson to stand behind its product quality and customer satisfaction, especially given that this is a premium brand product that developed a fault in such a short time and for which such a high fee is being requested for repair. I kindly request that this situation be re-evaluated and that my grievance be resolved.
Dear Valued Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey
Dear Customer, In response to your request, we called you via our call center line, but we were unable to reach you. If you wish to continue your request, you can contact us through our call center or via our other communication channels. Sincerely, Dyson Turkey
Hello Dyson representative, I was called using the phone number provided earlier, and during the phone conversation it was conveyed that there is no solution and that this price was set by the service department.
Hello, unfortunately my problem hasn't been resolved 😔
