Booking.com Refuses $276 Refund After Promising 16-Day Processing Time

Deniz
Booking.com
7

I made a reservation (#5237******51) at Hotel Ilisia through Booking.com and canceled it on June 3. Despite submitting all necessary documents for the refund of the $276 payment following the cancellation, no refund has been issued to me.

Although Booking.com assured me that the refund would be deposited into my account within 16 business days, this period has long expired, and no money has posted to my account. My bank statements clearly show that no refund was made.

Despite reaching out repeatedly via both phone and email, I have received zero response. I cannot get through to customer support, and my issue is being left completely unresolved.

I demand an immediate refund of the $276 paid for my canceled reservation, as well as a formal written explanation regarding this delay.

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