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Booking.com Promised Full Refund After Family Death but Did Not Honor It
August 14 5:05 PM196
I made a reservation through Booking.com at Steigenberger Pyramids Hotel for two rooms for the dates 23–25 July 2026, un...der reservation number 5000490776. The booking showed there would be a cancellation fee, but on 21 July I had to cancel because a close family member passed away. I called Booking.