Booking.com Refunded Only $3 Out of $204 After Canceled Hotel Stay

Simge
Booking.com

I am facing a serious issue regarding my booking (#6702.970.827) at Boutique Hotel Shell.

I paid the reservation fee of $204 on August 11, 2026. After booking, I learned that parking at the property comes with an additional fee. Because parking was a crucial requirement for us, I canceled the reservation on August 14, 2026.

Following the cancellation, I contacted both the hotel and Booking.com to request a refund. However, out of my $204 payment, only $3 was refunded to my account. The remaining $201 was never returned.

Furthermore, I reached out to Booking.com multiple times regarding this matter on August 13, 19, and 21, 2026, and also submitted a formal request via email on August 19, 2026. Despite these efforts, my issue remains unresolved to this day, and no satisfactory explanation has been provided as to why the remaining balance was withheld.

Paying $204 and receiving a refund of a mere $3 is completely unacceptable. It is equally unacceptable that customer hardship continues to be ignored despite repeated contacts.

My demand from Booking.com is very clear: I request that the reservation and cancellation/refund terms be re-examined and that the remaining $201 be refunded to my account immediately.

I expect this issue to be resolved promptly without requiring me to follow up endlessly.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Even though I had to cancel the trip, I still had to pay for a Booking.com vacation that I didn't take. How can I handle this mistake in the best way?

387 Complaint