Asus "Unleash Your Limit" Payback Payment Delay

I purchased an Asus A501 ROG Pelta headset in Türkiye via the incehesap.com website within the “Unleash Your Limit” campaign and have still not received the cashback payment I am entitled to. My cashback claim was approved, and according to the campaign terms I should receive 2,036 TRY, but despite months passing, no payment has been made to my account. I submitted my claim and have been waiting since 23 May 2026. I contacted customer support via email on 7 June, 14 June, and 24 June, and each time I was told that the payment was expected to be processed “next week.” On 19 August I sent another email, and the response clearly stated that my claim was successfully verified and that everything was being prepared so I would receive my cashback with the next payment run, and that I would be informed by email once the cashback was transferred. Even after this written confirmation, no cashback has been paid to me. I request that my 2,036 TRY cashback for the “Unleash Your Limit” campaign be transferred to me without any further delay and that I receive clear information about when and how this payment will be completed. I also expect that this ongoing delay and misleading “next week” responses be investigated so that other customers do not experience the same issue.