I am disappointed with my decision to go with the Arzum brand. Even though we have a 3-year warranty on the small household appliance we bought, the service centre is refusing to fix it. It's such a shame that the product has become completely worthless after spending money on it. We weren't provided with any solutions, and it seems as if we purchased it from a street market. I would not suggest it to anyone. When I make future purchases, I'll choose a company that truly values customer satisfaction and is committed to standing behind their guarantee.
I purchased an Arzum MagiClean Neo upright vacuum cleaner, advertised with a 3-year warranty. Initially, I noticed it lacked suction power, dismissing my concerns until my spouse pointed out that it hardly worked. Upon inspection, I found that the vacuum's brushes weren't rotating. I sent it to Arzu...
I purchased an Arzum tea maker on 07.10.2025, and it completely stopped working shortly afterward. When I contacted the authorized service, they demanded a ₺699 fee just to pick up the product from my home. I find it unacceptable to be asked for a home pickup fee for an item I believe is under warra...
On April 29, 2025, I purchased an Arzum tea maker with the product code AR3004-INX. On November 4, 2025, I delivered it to the authorized service center because the inside and spout area had rust and coating peeling issues. The company called me the next day, claiming that the rust and peeling were ...
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