I purchased a set of headlight assemblies for my 2007 Lexus GS350 (both passenger and driver sides) from a seller on Amazon identified as LUIJIN Company in California. The total amount of the purchase was approximately 424–450 USD, to be paid in monthly installments of about 28 USD over 18 months. I placed the order in the first week of January and received the headlights in the second week of January. When I tried to install the headlights in the third week of January, I discovered that they did not fit my car as advertised, and one of the headlights was damaged upon arrival. In the fourth week of January, I requested a return through my Amazon account, and I received an email from Amazon stating that my return request had been accepted. However, when I checked on the return process, I was informed that return shipping would cost over 200 USD per box for two boxes, which I found extremely unfair given that one item was damaged and they did not fit my vehicle. I then spoke with a customer service representative, explained that the product was damaged and not as described, and clearly stated that I did not find it acceptable to pay such a high return shipping cost. The representative told me that, because the item was damaged, I did not need to return the headlights and that I would receive a full refund. I was also told that the monthly debits from my account would stop by March. Despite this assurance, my account, which ends in 9264, is still being debited around 28 USD per month for this purchase. I have already been charged multiple installments after being told that I would receive a full refund and that the payments would stop. This situation is causing me financial stress and feels very unfair, especially given that the items were damaged, did not fit, and I was explicitly told that no return was required and a refund would be issued. I respectfully request that all further debits for this order be stopped immediately and that all payments already taken for this purchase be refunded in full and restored to my account ending in 9264 without delay. I also ask for written confirmation that the order has been fully cancelled, that no additional charges will be made, and that this issue will not negatively affect my account in any way.
On June 23rd, I purchased the Logitech G Pro X Wireless Lightspeed Gaming Headset from Amazon for a total of 2,602.31 TL, including taxes, with a 6-month interest-free installment plan. Initially, the estimated delivery date was set between July 24th and July 27th, but it was later revised to July 1...
I ordered a laptop frame for 1000 TL in October 2022 from the Amazon shopping site. The Chinese seller sent the wrong frame. I talked to Amazon officials to return it and asked what to do, and they said I should contact the seller. I also talked and asked for the address and the agreed shipping info...
I placed an order through Amazon on September 3, 2022. Order No: 406-8902861-6773136 Unfortunately, only 1 product out of 4 was delivered. The other 3 products were sent back because they exploded in the cargo, the seller was Amazon itself. Then I talked to the customer representative and they told ...
While Amazon is trying to resolve the issue, their customer service agents seem completely unaware of each other’s actions. One representative told me they contacted the shipping company and provided my new address, but the shipping company has no record of it. I spoke to another representative and ...
Despite my active Amazon Prime membership, I am unable to benefit from the next-day delivery service, which is one of the main Prime privileges. On Sunday, September 7, I placed an order (Order No: 404-3689238-7211522) totaling ₺1,870 to be delivered to my address in Bursa/Yıldırım. Although I selec...
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