How can I handle Airbnb damages by a guest?

On September 27–28, 2025, I stayed in Budva, Montenegro through Airbnb with reservation code HM45Z89CTR. The listing stated that there were no parking issues, but upon arrival, I faced serious problems with parking, which caused damage to my car’s bumper. When I reported this to the host, they told ...

I booked a five-day stay through Airbnb at a property called No6 in Kuruköy, Gelibolu. During my stay, I had no issues at all. However, after I checked out, the host, Mr. V*****, sent me offensive and insulting messages via WhatsApp. He falsely accused me of leaving the house dirty, throwing pillows...

From August 28–30, 2025, I rented a property in İzmir through Airbnb (confirmation code: HMM9PZETHA). After my stay, the host accused me of causing damage to a table and demanded ₺6,500 without providing any invoice, repair bill, or proof. I strongly disagree with this claim because I believe the ta...

I booked a property in London through Airbnb from June 28 to July 14, 2025. We left the place cleaner than we found it, even though the carpets were already filthy upon arrival—we didn’t use them and placed them in the closet. Despite that, five days after checkout, the host demanded extra cleaning ...

As an Airbnb host, I’ve grown increasingly frustrated with the platform’s handling of cleaning complaints. Recently, a guest stayed for just two nights but left the property noticeably dirty. Despite this, they complained afterward that mopping hadn’t been done—even though they were the ones who mad...

We rented an apartment in Rome via Airbnb for our vacation — the property is listed under L** in Albernode**, hosted by A*******. Unfortunately, we were manipulated and taken advantage of by the host, just like another guest who stayed a week before us. That guest was also forced to pay for damages ...

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I used Airbnb for the first time during my trip to Kaş between June 5–9, where we stayed in a rental property as two families. On June 11, I received a phone call from the host, who informed me that they had broken the vacuum cleaner in the property themselves and that they would file a damage claim...

From June 6 to June 12, 2025, I rented a home in Rome, Italy through Airbnb. We had a completely smooth experience with the host, followed every instruction, and checked out on time on June 12. Everything appeared fine—until a week later, when the host submitted a claim demanding ₺9,077, accusing us...

I rented out my property on Airbnb for a monthly stay, and my guest has already been staying in the home for two full days. But despite this, I still haven’t received any payment from Airbnb. I’ve followed all the rules, the booking is confirmed, and the guest checked in without issue—but my payout ...

I arrived at my Airbnb in Belgrade at 10 PM to check in—only to find that someone else was already inside the apartment. I immediately tried to contact the host by phone and message, but got no response. So I called Airbnb support, who told me not to worry and to go wait at a nearby restaurant or ca...

As a host on Airbnb, I’ve had multiple experiences where guests stay at my property, cause damage, leave a mess, and then report fake complaints to get a full refund. Airbnb sides with them almost instantly, without properly investigating, and takes the money directly from my payout. Meanwhile, I’m...

On March 10, 2025, I made a reservation on Airbnb using confirmation code HM3NB93 5. According to the invoice, the total amount to be paid was 8,544.52 ₺, but when I checked my credit card statement, I noticed that 8,812.34 ₺ was charged instead. This is a clear overcharge, and there is no justific...

On March 7, 2025, an unauthorized charge of ₺994 was made on my credit card without my knowledge. My last legitimate transaction with Airbnb was in 2024, and I have not made any new bookings or purchases since then. I have no connection to this transaction, and I demand an immediate refund of the a...

On February 15, 2025, I booked a three-bedroom home in İzmir Eşrefpaşa through my spouse’s Airbnb account, paying ₺4000 with my credit card for a one-night stay. When we went to check the property, the host informed us that there was no heating and that staying there would be extremely uncomfortabl...

I made a reservation on Airbnb with the confirmation code HMFJ334932. The invoice states that I was charged ₺18,242.83, but when I checked my bank statement, I noticed that Airbnb actually withdrew ₺19,438.83. Why was I overcharged by ₺1,196.00? This is completely unacceptable. Airbnb should only c...

I booked a place on Airbnb, and the invoice stated ₺4,628.77 as the total amount. However, when I checked my bank statement, I was charged ₺4,800.98 instead. I reached out to Airbnb customer service, and they claimed that the extra charge was due to my bank. When I contacted my bank, they informed m...

It does not allow me to write a review for the house I paid for. The low rating was because the host failed to complete the booking. If you are choosing a house on Airbnb based on its high rating, you might be mistaken. I rented a house with a perfect 5.0 score and wanted to leave a low rating due t...

I booked a 3-day stay in Milano and a 3-day stay in Torino through Airbnb during the New Year's week. While the host in Milano praised us as "wonderful guests," the host in Torino turned hostile after we left a negative review. They claimed items were missing and damaged, and now they're demanding ₺...

During our New Year’s trip to Italy, we rented two homes through Airbnb, one in Milan and another in Torino. While our Milan host praised us as "wonderful guests," the Torino experience was a nightmare. The host in Torino accused us of theft and demanded payment for damages we didn’t cause or items ...

I’m absolutely furious about how Airbnb handled my recent stay in Lisbon from December 30 to January 10. The host sent me a photo claiming there was a burn on the edge of the bed’s headboard and demanded 300€ from me. This accusation is completely untrue—I have no idea how any burn could have happen...

I rented out my home through Airbnb, trusting their claim to protect hosts. However, I have faced significant issues after cigarette burns appeared on my couch during two separate stays. Despite providing evidence, Airbnb claims I used an old photo to report the second incident. The burns occurred ...

On October 19, 2024, I made a reservation through Airbnb. Last night, the host messaged me with the property details and location. However, this morning, I noticed the reservation had been canceled. When I contacted the host, they claimed the cancellation came from my side, but I did not cancel the ...

I am deeply disappointed with Airbnb’s handling of a recent booking. Despite having a strict cancellation policy, Airbnb canceled a three-month-old reservation without allowing me to present my side. A guest booked my villa during the winter, fully informed that the pool was closed. After staying fo...