On October 19, 2024, I made a reservation through Airbnb. Last night, the host messaged me with the property details and location. However, this morning, I noticed the reservation had been canceled. When I contacted the host, they claimed the cancellation came from my side, but I did not cancel the reservation.
To make matters worse, I was unable to access my Airbnb account. When I eventually regained access, my account had been reset. All my previous reservations and payment history were gone. I’ve been using Airbnb since 2020, and this situation is unacceptable.
Airbnb’s live support has been unhelpful, and their responses through messaging are inadequate. They are incorrectly insisting that I was not the primary person who made the reservation. I have all the proof, including reservation details, the confirmation code, and payment receipts.
I demand Airbnb resolves this immediately by restoring my account and honoring my reservation. Ignoring loyal customers in this manner is unacceptable. Please address this issue promptly.
I booked a property on Airbnb for December 30, 2024, to January 1, 2025, to celebrate New Year’s, but I couldn’t reach the host on the check-in day. The host’s phone number was not working, and there was no way to access the property. To make things worse, Airbnb’s customer service has been complete...
On July 12, 2024, I inquired about the availability of a rental property through Airbnb, and simultaneously, ₺18,242.83 was withdrawn from my bank account. The host didn’t respond within 24 hours, so the reservation was canceled, but I never received a refund. I contacted Airbnb on July 13, and they...
On July 12, 2024, I inquired about the availability of a rental property through Airbnb, and simultaneously, ₺18,242.83 was withdrawn from my bank account. The host didn’t respond within 24 hours, so the reservation was canceled, but I never received a refund. I contacted Airbnb on July 13, and they...
On July 15, 2025, I made a reservation through Airbnb with code hmxrncxkbj and paid ₺20,757. Shortly after, the host canceled my booking, claiming there was a pricing error. Airbnb’s policy clearly states that canceled reservations will be automatically refunded within 72 hours. However, no refund w...
On February 7, 2025, I made a reservation through Airbnb but canceled it immediately. Airbnb assured me that I would receive a full refund, yet as of February 22, 2025, I have not received my money back. I contacted Airbnb customer support, and they blamed my bank, claiming there was an issue on th...
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