I booked a place on Airbnb, and the invoice stated ₺4,628.77 as the total amount. However, when I checked my bank statement, I was charged ₺4,800.98 instead. I reached out to Airbnb customer service, and they claimed that the extra charge was due to my bank. When I contacted my bank, they informed me that since Airbnb is a foreign-based company, the price fluctuation was due to currency exchange rates.
Why didn’t Airbnb disclose this in advance? I was charged more than expected without any prior warning. Additionally, when I called the 0212 customer service number, I was connected to a non-Turkish-speaking representative, which made communication extremely difficult. Even when I contacted Airbnb via their in-app messaging system, the responses were delayed and unhelpful.
I demand a refund for the extra amount charged and for Airbnb to clearly inform customers about potential exchange rate variations before booking. Also, Turkish customers should be able to speak with Turkish-speaking customer support for a better service experience. Please resolve this issue immediately.
I booked a 2-night stay on Airbnb and was shown a final payment amount of exactly ₺13,682.12, which I also received as the official invoice total. However, when I checked my credit card statement, I noticed Airbnb had actually charged me ₺14,515.37—an unexplained difference of over ₺800. I immediat...
On July 29, 2025, I booked an apartment in İzmir Bayraklı through Airbnb and paid a total of ₺16,781.07 according to the invoice shown in my account. However, when the payment was processed, my bank statement reflected a charge of ₺17,400 — significantly higher than the listed amount. Airbnb provide...
I made a reservation on Airbnb, and the amount I was supposed to be charged was clearly stated as ₺52,214. However, when I checked my bank account, I saw that Airbnb had withdrawn ₺54,502 instead. That’s a ₺2,288 difference, which was never disclosed or authorized. Even the confirmation message I r...
I made a reservation on Airbnb on March 17, 2025, using confirmation code hmrf*hf.** The total price was clearly listed as ₺30,600, and I paid in Turkish Lira. But the next day, I checked my bank account and saw that ₺31,500 had been charged—₺900 more than the original booking price. When I contact...
We booked an Airbnb for 4 people for 2 days, and the agreed payment amount was 19,529.19 ₺. The charge and invoice reflected this amount, and I confirmed it. However, upon checking my credit card statement, I noticed that the amount charged was 20,306.32 ₺. When I contacted Airbnb via live chat, the...
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