I arrived at my Airbnb in Belgrade at 10 PM to check in—only to find that someone else was already inside the apartment. I immediately tried to contact the host by phone and message, but got no response. So I called Airbnb support, who told me not to worry and to go wait at a nearby restaurant or café. They said they’d give the host one hour to respond and even offered $50 as compensation. I agreed and waited at a café in the cold, hoping for an update.
The host finally messaged me at midnight—two hours later—saying he had fallen asleep and accidentally gave the wrong apartment because he manages three properties in the same building. So if he hadn’t woken up, I would’ve been left completely stranded outside for the night. Even worse, Airbnb never called back to check in or offer support.
The next day, after we had already spent the night in a different unit, Airbnb finally called around 3 PM asking what had happened—way too late. Their support was useless when it actually mattered.
Airbnb claims to offer safe and reliable stays, but in reality, you’re entirely at the mercy of the host. If something goes wrong, don't expect Airbnb to step in and help in real time. I no longer trust this platform and won’t be using it again unless they take serious action to protect guests.
I booked an apartment in Sarajevo through Airbnb for June 3–5. During the payment process, I registered my card twice. I entered the code sent to me both times, but the reservation still didn’t go through. Thinking something had gone wrong, I added a second card and finally completed the payment. H...
During our 7-day Balkan tour, we booked a 2-night Airbnb stay in Montenegro. However, when we arrived at the property at the scheduled time, we found the home to be completely uninhabitable and the host unreachable despite multiple attempts to contact them. We were left stranded with nowhere to go ...
I was looking for a place to stay for one night in Pljevlja, Montenegro, on my way back from Budva to Sarajevo. I rented a house that said it was 3 km from the center. It turned out to be 4 km from Palez, not Plevlja. It was 40 km from my route, which is even further. I had a flight in a day. I didn...
While traveling from Budva (Montenegro) to Sarajevo, I looked for a one-night stay near Pljevlja center to rest before my flight the next day. I booked a home listed on Airbnb as being just 3 km from Pljevlja city center. However, after the reservation was confirmed, I realized the house was actuall...
I'm really let down by Airbnb! I reserved a place in Albania using the app, but when I got there, the property was being fixed and I was told I couldn...
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