I am deeply disappointed with Airbnb’s handling of a recent booking. Despite having a strict cancellation policy, Airbnb canceled a three-month-old reservation without allowing me to present my side. A guest booked my villa during the winter, fully informed that the pool was closed. After staying for two hours, they fabricated complaints about a water puddle near the pool and an unrelated energy panel. Airbnb refunded the guest in full and even imposed a penalty fee on me.
Although I managed to have the penalty removed after much effort, I am still left with significant losses. The guest used the villa, ate, showered, and left without paying. My calendar was blocked for months, and I am unfairly burdened with the financial damage.
Airbnb’s support team has been unresponsive and unhelpful. I demand compensation for my losses and a thorough review of this situation to prevent such incidents in the future. As a host, I feel completely unsupported.
I hosted a 2-night New Year's booking at my property through Airbnb, and the guest stayed as scheduled. However, three months have passed, and I still haven’t received my payment. Every time I contact Airbnb support, they keep telling me there’s a “missing” or “outdated” piece of information, but t...
I rented a house on Airbnb for vacation but had to cancel on the same day due to personal reasons. According to their policy, I should have received my refund within 3 business days, but it has now been over 8 days, and I still haven’t gotten my money back. Despite contacting Airbnb multiple times, ...
Due to an honest mistake, I accidentally booked two properties on Airbnb for the same dates. Such errors can happen, especially during a busy work schedule, but what shocked me was Airbnb’s complete lack of support for its customers. Instead of helping me resolve the issue, the platform prioritized ...
I made a three-day reservation in Milas through Airbnb and traveled all the way from Istanbul to Muğla, excited for my holiday. However, upon arriving at the house, it became evident that it did not meet my expectations. In fact, it was so disappointing that I couldn't bear to stay there any longer,...
About three weeks ago, we booked a property through Airbnb for New Year’s. Initially, everything was fine, and we confirmed the details with the host. However, as the reservation date approaches, we reached out again and were told there’s now a problem. The host said they would be occupying the prop...
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