I am not happy with the quality of 1win support, responses to queries can be delayed, not received at all or responses do not solve the problem. How else can I get help?

Today at around 12:15, I made a UPI payment of 300 INR via PhonePe to deposit into my 1win account, but the amount has not been credited. The payment went through successfully on my side, and the transaction shows as completed in PhonePe with the UPI transaction ID T2512060015126276198870. After not...

I am a user of 1win Aviator and I have been trying to change the email address or mobile number linked to my account since 16/11/2025. I contacted 1win support via email for this request, but the issue is still not resolved. In their reply, support only told me that they are talking to the technical...

I am writing regarding a failed deposit from Paytm to the 1win app that has not been resolved for several days. On 1 December, I made a deposit of ₹1500 from my Paytm account in India to my 1win account. The transaction shows as successful on Paytm’s side, and the UTR number for this payment is 3931...

I had been using my 1win casino account actively when it was suddenly blocked about 16 hours ago without any prior warning or clear explanation. At the time my account was blocked, there was a balance of approximately 32,000 in it, and I have not been able to access this money since the block. After...

On November 28, 2025, at 14:56, I deposited $48 into the 1win gaming site using İş Bankası. Since my last name had changed due to marriage, I unintentionally made the payment using my new last name registered at the bank—just as I had done before—without realizing it. However, the amount never appea...

On November 23, 2025, I transferred $24 to my 1win account using the card-to-card payment method, but even after a full week, the money still has not been credited to my account. My 1win user ID for this transaction is 69016324. When I contacted live support, I was told that I would receive a respo...

About a week ago, I deposited $60 into my 1win account and then requested a loss bonus. However, just like before, I am experiencing the same issue again today — I have received no response whatsoever regarding the loss bonus I requested. Even though I reported the issue to live support, I did not ...

My two deposits of 20,000 INR and 10,000 INR are still pending in my 1win account since 1 September 2025. I have tried contacting the support team many times, sent several emails, and submitted multiple queries, but nothing has been resolved to this day. The support team seems completely unresponsiv...

On November 15, 2025, at 13:09, I submitted a withdrawal request of $928 through the 1win website using the bank transfer method. However, no reference number or transaction ID was provided during the process. I had experienced similar delays before—payments would usually take around 12–13 hours to ...

On 12/11/2025, I started having serious security concerns about my 1win betting and casino account. I no longer believe my personal data is safe, and I’m worried that my information may be shared with third parties. Because of this, I requested that my account be permanently closed. When I contacte...

My 1win ID is 321359***, and I haven’t received my withdrawal in my bank account. On November 4 at 8:06 a.m., one of my withdrawals got stuck. I made four withdrawal requests of ₹50,000 each, but only three were successfully credited. I’ve already submitted three tickets about this issue, but I have...

On October 31, 2025, at 8:20 p.m., I made a bank transfer of $10 USD to the account named “**elge Matbaa*** ve Ka**ılık Limited” for a deposit on the 1win platform. However, even after several hours, the amount still hasn’t been credited to my account. My membership ID is 336724626. I have the paym...

On October 14, I requested a ₺10,000 withdrawal from my 1win account to my Akbank bank account. Even though the transaction status shows as approved, no funds have been credited to my bank account. When I contacted customer support, they asked me to send my account statement and said they would open...

I experienced a serious issue while trying to withdraw funds using cryptocurrency on the 1win website. When I made the withdrawal request, the crypto address provided to me appeared suspicious, and as a result, both my funds and my crypto account were frozen. My 1win account, however, is still activ...

I made a deposit of 250,000 Thai baht with 1win. When I tried to withdraw, the website rejected my withdrawal, only approving 35,000 Thai baht. The rest were rejected. When I contacted them to inquire, they told me to withdraw again and wait 48 hours. When the time came, they rejected my withdrawal ...

For the past three months, I have been experiencing serious issues while using the 1win platform across all game providers. Whether playing on mobile web or desktop web, I strongly believe that the games are being interfered with and that the RTP (return-to-player) rates have been intentionally lowe...

At 22:36, I deposited 2,000₺ into my 1win account via bank transfer, but the transaction showed up as failed and the balance never appeared in my account. I immediately contacted customer service, but their responses were vague and unhelpful. Instead of providing a proper solution, they left me with...

Yesterday around midday, I deposited a small amount of money into the 1win slot application. It has now been more than 32 hours, and my payment has still not been credited to my account. During this entire time, I received no meaningful support or response from 1win. Their lack of attention and fail...

I deposited money twice in the 1win app, and although the amount was deducted from my account, it is not showing in the app. I contacted the support chat, but they are not giving any reasonable answers, only saying the issue will be solved while also implying that I will not get a refund. I already ...

On August 21, 2025, at 03:20 AM, I deposited ₺850 into my 1win account through Enpara using the bank transfer method. Even after waiting more than an hour, the money never appeared in my account balance. My 1win user ID is 4381***. I immediately contacted 1win customer support to resolve the issue,...

I’ve been a 1win client for nearly a year. I’ve deposited and wagered roughly $13,000 in total and, despite net losses, I’ve stayed because the UX/UI has generally been smooth (though performance has degraded recently). I’m designated a VIP and was allegedly assigned a personal site mirror. I have n...

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I'm very disappointed with 1win’s withdrawal system. I requested to withdraw Ghc1212 and have been stuck in a loop of excuses and delays ever since. Their support team is extremely unresponsive—when they finally bother to reply, all they say is “your funds will arrive within 48 hours.” Well, 48 hour...

Dear 1win Support, I deposited funds into my account (ID: 326719***), but the amount still hasn’t been added to my balance. It’s been a long time and I’ve contacted support multiple times, but I haven’t received any real help or solution. I’m very disappointed with the lack of response and support. ...

Two days ago, I deposited 78 ₼ into my 1win account, but the money has still not been reflected in my balance. This isn’t the first time this has happened—I keep running into the same issue with 1win over and over again. Every time I try to deposit funds, there’s a delay or the transaction simply fa...