I am not happy with the quality of 1win support, responses to queries can be delayed, not received at all or responses do not solve the problem. How else can I get help?

I am writing regarding a withdrawal issue I experienced on the 1win platform. On March 12, I requested a withdrawal of 8,000 rupees from my 1win account (ID: 327453698) to my State Bank of India account via bank transfer. However, the funds have still not been credited to my bank account. After not...

Hello, this is ID user 352588***, and this is the email address linked to the account ogungbemi***[email protected]. I opened my 1win account on Saturday, 7 March 2026 from Nigeria. The next day, Sunday, 8 March, my account was restricted due to an alleged age limit issue, and since then I have not bee...

I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts. On 12 March at around 12:28 PM, I requested a withdrawal of 3,500 Rs via IMPS to my ICICI Bank account. In the 1win system this transaction is shown as “successful,” but the ...

My 1win account balance has not been updated despite successful UPI deposits made through PhonePe. My 1win gaming ID is 340202***. I wanted to recharge ₹4,400 on 1win, but I mistakenly entered ₹4,000 and sent that amount first. When I noticed that I had entered the wrong amount, I immediately made a...

I have had an extremely negative experience with 1win, specifically in the slots section. Over the period from 2022 to 2026, I continuously deposited money with the expectation of fair play, but I ended up losing the savings I had built over the last three years. Instead of feeling like a fair gamin...

Dear 1win , I am writing this complaint regarding a serious issue with my pending prize from the 1win Lucky Drive campaign. I won a MacBook Pro 14" M3 on 15 August 2025 through the Lucky Drive on the 1win website, but despite the time that has passed, I still have not received my prize or any clear ...

I have been experiencing serious problems with my withdrawals on 1win.pro and I am extremely worried about my money. On 10 March 2026 at around 9:41 a.m., I requested a withdrawal of 10,500 rupees via bank transfer (IMPS). As of now, more than 26 hours have passed and the withdrawal is still pending...

I am writing regarding an issue with my 1win withdrawals that still has not been resolved. On March 9 at around 1:30 AM, I created three separate withdrawal requests of ₹1,200 each, for a total of ₹3,600, to my RBL account via Google Pay UPI. In the system, these withdrawals are shown as “in process...

I am writing regarding my 1win game account, which I use on iOS. My account with ID 352427***, registered under the username olujimiolowook*** and linked to the email address jaym***[email protected] and phone number 09120788***, was suddenly blocked on 6 March 2026 without any reason or explanation. I h...

It has been more than 30 days since my ₹50,000 payment issue. 1win customer care repeatedly told me that the payment failed and that I would receive my refund within 7–10 business days, but until now you have not provided any refund reference number. I have already visited my bank and confirmed that...

I am a new user from India and have been using my 1Win account for only two days when my account was suddenly blocked. I received a message stating that, under clause 12.8, my account access has been restricted and cannot be restored, but no clear explanation was provided regarding what rule I suppo...

I have been using a 1win account in Nigeria with the username “Chioma” and the email address abbayfestu***@gmail.com. On 21 February 2026, my account was suddenly blocked, and since then, I have had no access to my balance of over 440,000 naira, which was deposited mainly through bank transfers. Aft...

I am writing regarding a withdrawal issue I am experiencing with my 1win account (customer ID: 351604***). On 28 February 2026, I requested a withdrawal of 1,500 INR via bank transfer to my Bank of Baroda (BOB) account. Since the day I made the request, the withdrawal status in my 1win account has r...

I have been using 1win from Indonesia for several months and have successfully withdrawn money to my bank three times before. However, on 28 February 2026, I encountered a serious problem with my withdrawal. I requested a withdrawal of 12,800,000 IDR via local bank transfer. My first withdrawal requ...

I have been using 1win from India for many months without issues, but I am now facing a serious problem with my withdrawal. On 19 February, I requested a withdrawal of 1200 via bank transfer, and even after 6 days the money has still not been received in my bank account. During this time, I contacte...

I am writing to report a withdrawal issue with my 1win account. On February 14, I requested a withdrawal of 300,000 VND via bank transfer from Vietnam. On the 1win website, the transaction status shows “Withdrawal Successful.” However, the funds have still not been credited to my bank account, and i...

I am a user of the 1win platform, and on February 20, 2026, my account was blocked immediately after my verification was successfully approved. After completing the verification process, I logged in expecting normal access, but instead I found that my account had been blocked without any clear reaso...

I am filing this complaint regarding my unpaid winnings from the “Build Your Tower Rush” tournament (Jan 31 – Feb 5, 2026), organized by Galaxsys and held on the 1win platform. My 1win User ID is 24431793, and my username is 897raj. I finished the tournament in 1st place on the final leaderboard, bu...

I requested a withdrawal of 10,000 INR from my 1win wallet on 31st December 2025 via bank transfer to my Indian bank account, but I have still not received the money. Until this date, all of my previous withdrawals from 1win had been successfully received without any issues, so this situation is unu...

I have been using my 1win account with ID 347952***, registered with the email address lunavincent2***@gmail.com. On 17 February, my account was suddenly blocked, and I was informed that it was allegedly a duplicate account and restricted under clause 12.8 of the Platform Rules. As a result, I can n...

I am writing to report a problem I am facing with 1win regarding a withdrawal that has not been processed and an issue accessing my account balance. On 19 February 2026, I requested a withdrawal of 1,500 via bank transfer to my personal account at UCO Bank. Since then, the money has not been credite...