1win UPI Deposit Deducted From Bank But Not Credited to Account

June 18 3:54 PM23

I made a deposit on the 1win website at https://1wins-online-india.it.com/en-in/ today morning at around 10:33 via UPI for an amount of 3,000. The money was deducted from my bank account, but it was not credited to my 1win balance. After noticing that the amount did not appear in my 1win account, I tried to reach customer support, but I have not received any response so far. This situation is causing me concern because my money has been taken from my account, yet I cannot use it on the platform. I request that my 3,000 UPI deposit be immediately credited to my 1win account, or that you urgently review this transaction and resolve the issue as soon as possible. UID 364584*** Utr 124917824430

June 19 1:50 PM (21 hours after complaint)

Hello, Thank you for providing your details regarding the deposit issue. We apologize for the inconvenience caused by the delay in crediting your ₹3,000 UPI deposit to your 1win account.Your transaction is currently under review by our financial team, and we understand the urgency of this matter. We will ensure that it is addressed as quickly as possible.For future inquiries, we recommend using our dedicated support email or live chat feature on our website for faster responses. We appreciate your patience and understanding as we work to resolve this issue.Thank you for bringing this to our attention.

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